Black Screen , no blinking light, no sound, no vibration

knitfudge

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Oct 24, 2016
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Hi guys,
So yesterday (less than 24h from now) I was working when I received a message on my phone (S6 Edge 32GB). I answered the message and the 1-2 seconds after I clicked send, the screen went black. I tough it was only a restart due to a bug so I didn't press any button. I waited for like 30 seconds and nothing. I tried to turn it on from the Power button, nothing. Since I come from a Nexus, I pressed the Power and both volumes buttons at the same time, nothing.
I started to Google for some answers but everyone seems to have "sleep of death" but this doesn't seem to be my case because I have no blinking light at the top.
I tried all possible combinations with Home button, Power button and volumes. Nothing worked.

The battery was somewhere between 80-95% last time I checked it.

I seems like there's no power going to the cellphone.. I tried to plug it and press the buttons, nothing again.
I kept it plugged for 2hours but it still cool, like there's no battery charging.

Do you guys have something to suggest?

Thank you
 

Aquila

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Feb 24, 2012
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It sounds like the battery is disconnected if you're getting no response while plugged in. I would recommend not charging it and contacting Samsung for warranty support.
 

knitfudge

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Oct 24, 2016
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I don't have the receipt since I bough it on Kijiji few months ago. It was brand new. I always used it in a case, no scratch, no water, no shocks, etc.
What if I bring it to someone that repairs cells? Will he be able to fix that for a cost?
 

Aquila

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Feb 24, 2012
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If that's the issue, they should be able to repair it yes - I have no idea what the price would be though, you could shop around. The problem is what happens if that's not the issue and it's a defective motherboard, etc. It's possible you may be able to get a very low cost or free estimate to do repairs. That sucks, sorry to hear that happened to you.
 

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