BLU Life One X - Can't connect ot Windows?

[tpapictures]

Why am I completely incapable of getting my Win10 computer to see my phone? My phone simply does not recognise that a USB cable is plugged for data transfer. Yes, even when I chose to switch it to media transfer. Don't know what to do. Can anyone suggest anything?

 

[B. Diddy]

So when you connect via USB, does a USB icon appear in the phone's notification panel? If so, and if that's how you're choosing MTP, then open Windows Explorer on your PC, and look in the device list -- is the phone listed there?

 

[tpapictures]

So when you connect via USB, does a USB icon appear in the phone's notification panel? If so, and if that's how you're choosing MTP, then open Windows Explorer on your PC, and look in the device list -- is the phone listed there?

No, it's not. USB icon does not appear.

 

[B. Diddy]

Have you tried a different USB cable? Some cables are intended only for charging, and cables can also fail.

 

[tpapictures]

Have you tried a different USB cable? Some cables are intended only for charging, and cables can also fail.

Yes. In fact, this is my wife's phone and mine is identical. I don't mean same model, I mean identical. Same firmware, same OS version, same everything. And when one cable works on mine, it doesn't on my wife's.

 

[B. Diddy]

It might be an issue with the microUSB port, then. First, make sure the port is clear of debris -- use a can of compressed air to blow it out.

 

[tpapictures]

I don't have any canned air. I don't know what else I can try.

 

[B. Diddy]

Compressed air is pretty cheap -- you can get it at your local office supply store (like OfficeMax or Staples). You can also try using a toothpick to root around, but it might be too thick.

 

[tpapictures]

I've tried every way I can think of to clean the USB port, it's not making a difference. Is this really a problem that can't be fixed? We're so careful with our phones, never drop them, etc.