Bluetooth handsfree problem

[Daidzie]

I have a galaxy s6 which I've had for over a year. When I connect my phone to my bluetooth car radio, it connects flawlessly and plays media no problem. But when I make or receive a call, the radio goes into phone mode but there is no sound. I can't hear them and they can't hear me. I have tried all the cache wipes and have done safe mode tests and even done a factory reset through the phone and the recovery with still no fix. Has anyone had or know of this problem and how to fix it as I have gave up. Many thanks.

 

[Rukbat]

Bluetooth specifies how to connect two devices - but there's not yet a specification for what data is handled, what format it has to be in or how it's handled. We'll get there eventually (it took years to be able to send an MMS from one carrier to another), but we're not there yet. For now, you get what you get, when it comes to Bluetooth.

 

[Tim1954]

Doesn't sound like your radio software supports phone operations, it only acts as an external speaker as it were. There are many Bluetooth hands free kits on the market...

 

[Daidzie]

It does as it use to work then stopped working. Also tried it in my friends new range rover and have the same issue. Tried it on a few motors. Still no joy. I think it was after an ota update about a year ago.

 

[dpomerance]

I have seen a setting, don't remember where, that allowed choosing media or phone or both with a connection.

 

[Daidzie]

Thats in the bluetooth settings. Both of these are on.

 

[Tim1954]

You have to be actually connected to the car and then setting for that one particular device will be there in my car...

 

[Daidzie]

It has been connected properly to the car as it worked before but now it doesn't. And I'm good with tech. I know how it all works. There is no other settings to be made when connecting your phone to your car other than making sure the the call and media boxes are ticked in the bluetooth settings in the phone. Al just take it to samsung to get sorted under warranty as its annoyed me for long enough and no one else seems to have had the problem and I have tried everything apart from rooting the phone.

 

[dpomerance]

since you say you are good with tech, take this suggestion with a grain of salt just in case you haven't tried it. Clear all the BT connections out of the car and your phone, and start from scratch. Don't scream if you have already done this.

 

[Daidzie]

It has all been done mate. Eventually did a factory reset and problems still there so a give up haha.

 

[dpomerance]

that is amazing. How about a reset of the car? I can't believe the factory reset of the phone didn't do it.

 

[Daidzie]

Its not just my car. Its every handsfree kit. Disny work in my car, my mates new vogue and merc sprinter. And the parrot handsfree kit in my vw caddy work van. Bluetooth media works flawlessly. When i call out or get a call in. The radio rings telling me am getting a call but when I answer using the radio or my phone. There is no noise and they cant hear me and I cant hear them although the call is active.

 

[Daidzie]

And i can also say that any bluetooth connection ive made has never dropped or became weak.

 

[dpomerance]

That's a bummer. Sorry.

 

[Daidzie]

No problem. Cheers.

 

[Daidzie]

Awell wat can i say guys. After about a year not working. It has started working out of the blue. Thanks for your replys.