In February of 2018, my Samsung Galaxy s6 edge + just stopped working one day. It was about 2 years old. On troubleshooting the phone when I got home, I noticed that it was turning on and going into a sort of boot loop. I forgot about it and got a new phone as my post paid plan had run out in December of 2017 and I had decided to pay monthly for a sim only plan.
I got my old phone out today after remembering that there are a number of photos on it that I would like to send to my new phone and after plugging it into an outlet, it is still doing the boot loop thing.
The details for the boot loop are as follows.
-On being plugged into an outlet, the phone will show the "SAMSUNG Galaxy S6 edge + ... POWERED BY ANDROID" screen. To add to this, there are faint blue broken horizontal lines that run across the entire screen. These are not as noticeable over the text and appear as broken pixels.
- The phone will present this screen for 4 seconds, followed by it dropping out to a black screen for 4 seconds. It will do this continuously as long as it is on charge.
-The phone remains responsive in this manner for about 2 minutes after disconnected from a power source. After this, it is unresponsive to any attempts to interact with it.
I have tried 4 methods to fix it and they have all failed.
1. Held down the power key for 60 seconds -- No change in behaviour at all
2. Held down the power key and volume down key for 60 seconds -- No change in behaviour at all
3. Held down the power key and volume up key for 60 seconds -- No change in behaviour at all
4. Held down the power key, volume up key and home button for 60 seconds -- no change in behaviour.
I cannot connect the phone to my computer as it is not technically on. It does not get past the aforementioned screen.
Is there anything you can suggest?
I got my old phone out today after remembering that there are a number of photos on it that I would like to send to my new phone and after plugging it into an outlet, it is still doing the boot loop thing.
The details for the boot loop are as follows.
-On being plugged into an outlet, the phone will show the "SAMSUNG Galaxy S6 edge + ... POWERED BY ANDROID" screen. To add to this, there are faint blue broken horizontal lines that run across the entire screen. These are not as noticeable over the text and appear as broken pixels.
- The phone will present this screen for 4 seconds, followed by it dropping out to a black screen for 4 seconds. It will do this continuously as long as it is on charge.
-The phone remains responsive in this manner for about 2 minutes after disconnected from a power source. After this, it is unresponsive to any attempts to interact with it.
I have tried 4 methods to fix it and they have all failed.
1. Held down the power key for 60 seconds -- No change in behaviour at all
2. Held down the power key and volume down key for 60 seconds -- No change in behaviour at all
3. Held down the power key and volume up key for 60 seconds -- No change in behaviour at all
4. Held down the power key, volume up key and home button for 60 seconds -- no change in behaviour.
I cannot connect the phone to my computer as it is not technically on. It does not get past the aforementioned screen.
Is there anything you can suggest?
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