Brand new s24 ultra issue

[Rumblee1]

Hi, just received today. Got it all set up. It's beautiful with one exception. I'm not receiving calls from landline phones. I can place them, and I receive calls from other cell phones just fine. Anyone have a clue?

 

[B. Diddy]

Do you have Do Not Disturb on, or perhaps some 3rd party spam shield app or service? This could be either an app from the Play Store or a service provided by your carrier (e.g., T-Mobile has Scam Shield).

 

[Rumblee1]

If I had those on the device, I wouldn't get calls from cell phones. It's just from landline.

 

[B. Diddy]

I was thinking with Do Not Disturb, it's possible that landline calls might not seem to come through since most people use cellphones these days (and maybe the landline calls are coming from telemarketers or other unknowns). You can set people in your Contacts to be exceptions to DND, and so if landline callers are more likely to not be in your Contacts, that could be a scenario.

Also, services like Scam Shield could potentially block landline calls since their algorithm might be overly restrictive. I had Scam Shield turned on, and it might have blocked a couple of calls from my workplace, so I turned it off. (I think the Pixel Phone app is already really good at identifying spam accurately, so I don't need another service anyway for that.)

 

[mustang7757]

You try restarting your phone?
You have it set-up with a new sim or esim?

 

[monkeycsk]

Hi, just received today. Got it all set up. It's beautiful with one exception. I'm not receiving calls from landline phones. I can place them, and I receive calls from other cell phones just fine. Anyone have a clue?

you are not receiving from ALL landline phones or just one? if the latter, maybe that landline was setup as blocked number (like *67)