Bug Report

[towngirl]

I keep getting Bug Reporting errors. It wants me to open up an application to report it in. I don't know which to open (such as Android Central... Blackberry Bug ect.)

It wants me to fill in my email address and a Support Incident ID number. I have never gotten a number. It says, if you haven't received a number to email bbappsupport@blackberry.com. Which I did. All it sent me was an e-mail about how to self-serve which does in SO many areas I don't know which to go in and how to troubleshot, which does not work.

Which app should I open this in? And how to I get the ID Support No.?

Thanks!

 

[htrdlnc#CB]

Is it when you take a screenshot? Cause that happens to me too.

 

[towngirl]

Screenshot

 

[towngirl]

Sorry lol... maybe. I don't know. I didn't take some screenshots ... I don't recall if I took those before the message, or after

 

[NightFire]

Do you have debugging from developer mode turned on? I find myself accidentally pulling a bug report sometimes while attempting a screenshot.

 

[towngirl]

I don't know. I would check, but I don't know where it is. I take many, many screenshots and don't get this messages.

 

[NightFire]

I find it only happens to me when I hold down the buttons a little too long. Does the LED flash red, blue and green?