Bum Note 8

[pinkvikchick]

https://www.instagram.com/p/Bey-5WgAYtO/?taken-by=quackolyn

I don't know if that IG video link works, but the story is I have had this note 8 since it was released. At one point a couple of months ago the lag was terrible, it restarted several times a day. I finally did a fresh install and THAT went away but then my AOD stopped working and bluetooth (in my car) would drop out and then reconnect. All that being said, I could deal, whatever, I've never had a phone that has 100% worked 100% of the time.

Yesterday I was driving with Waze on, and happened to be looking right at it when this started. It travels down the screen about 2/3 of the way and then just stays like that (even when it's unlocked)

No, I don't have insurance, I'm pretty good with my phones and TBH this is the first time I've had a bum set. Had to pay out of pocket for a new Note 8 (YAY MY AOD will work on the new one!) but- do you guys think I could sell this one on ebay for parts? Or some techy guy could fix it?

PS My new device is insured

 

[L0n3N1nja]

The device has a 1 year warranty on it, if it's not working right and there is no physical damage they should replace it for free.

 

[pinkvikchick]

The carrier? Really? I had no idea, I'll try.

 

[chazglenn3]

No, not the carrier. Samsung. The one year warranty is from Samsung. After the 14 days the carriers wash their hands of it.

 

[donm527]

Did you try doing another factory reset again and test with nothing else installed for a day to see if issue returns? What month security update are you on?

 

[pinkvikchick]

Thanks- I googled it and people don't really have problems exchanging the phone with the manufacturer's warranty (1 year on a new device, I'll get a refurb, it is what it is) with AT&T, I will go down there today. Or call...I did try another factory reset and it did not go away. I am on the January update.

I think I use about 3-4 phones a year for about 10 years now (Two years ago I had seven!) and have never had any real issues until this one, them's the odds I guess. I figure I won't get another for another 10 years

 

[anon(7901790)]

No, not the carrier. Samsung. The one year warranty is from Samsung. After the 14 days the carriers wash their hands of it.

Not true. I got my S8+ from Verizon and Verizon replaced it three months later because of dead pixels. The 14 day thing is if you want to return it because you don't like it.

 

[pinkvikchick]

I went into an AT&T and showed them the screen. I had the Best Buy receipt, thinking they were going to hassle me about that- he said NOPE it's an AT&T phone, still under the manufacturer's warranty and I have a refurb being sent- thank YOU GUYS for letting me know about the manufacturer's warranty!!!!

On a side note- I kept the brand new set I ordered. I decided I would sell the refurb and keep the shiny new set

 

[Nubwy]

Glad you got it sorted out! Enjoy your new Note 8!