Yet another issue I have discovered after the JB update. I had no trouble with this phone for the 9 months I had it with ICS.
I have noticed now whenever I take a picture the flash activates even though the last time I used the camera I turned the flash off. I have been turning the flash off quite a bit but had not noticed it was doing it on its own till I tried to take a picture through a window last night and it flashed yet again and I knew I had just turned the flash off about 20 minutes before.
Tried several times just opening the camera app, selecting ?Flash Off?, going back to home screen and opening the camera again to find Auto Flash back on again.
Made a quick video showing the issue
Android with Jellybean defaulting to Auto Flash when camera is opened. - YouTube
Called Verizon last night. They of course suggested a master reset, apparently that?s all that particular rep knew to do. I was then transferred to someone else that suggested a soft reset (power and both volume buttons), when that did not work they had me force stop the camera and clear the data, that also did not correct the issue. Then we tried starting in Safe Mode (both volume keys when powering up), still did it. They offered to replace my phone but only if I did a master reset first, not willing to waste all that time on something that might not even work.
I did find a forum post on here from someone with an S3 that had the same issue and master reset did not correct it for them.
Has anyone else with a Motorola Device experienced this after the update? The rep I spoke to claimed no one else had called them about this issue yet. If you have this problem as well please report it!
I have noticed now whenever I take a picture the flash activates even though the last time I used the camera I turned the flash off. I have been turning the flash off quite a bit but had not noticed it was doing it on its own till I tried to take a picture through a window last night and it flashed yet again and I knew I had just turned the flash off about 20 minutes before.
Tried several times just opening the camera app, selecting ?Flash Off?, going back to home screen and opening the camera again to find Auto Flash back on again.
Made a quick video showing the issue
Android with Jellybean defaulting to Auto Flash when camera is opened. - YouTube
Called Verizon last night. They of course suggested a master reset, apparently that?s all that particular rep knew to do. I was then transferred to someone else that suggested a soft reset (power and both volume buttons), when that did not work they had me force stop the camera and clear the data, that also did not correct the issue. Then we tried starting in Safe Mode (both volume keys when powering up), still did it. They offered to replace my phone but only if I did a master reset first, not willing to waste all that time on something that might not even work.
I did find a forum post on here from someone with an S3 that had the same issue and master reset did not correct it for them.
Has anyone else with a Motorola Device experienced this after the update? The rep I spoke to claimed no one else had called them about this issue yet. If you have this problem as well please report it!
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