Camera lens cover - Official HTC response!

preViously

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Hello,

After hearing all of the reviewers worry and comment about the possibility of the Evo 3D's lens cover getting scratched, I got to thinking... Why not ask HTC about the material used. So I emailed them. I am very impressed with HTC and their support responses. They go of their way to be thorough and do not seem to use canned responses. I am thrilled with the response. I have pasted it below for all of you along with attached images. Yes, they sent me two images. However, the quality quality are not very good, they were taken with an HTC Desire according to the image properties, not the Evo 3D.

For those who want a summary:

- HTC will not divulge what the lens cover is made from siting proprietary reasons. (understandable)
- HTC did testing of the the lens cover giving it much more abuse than they expect it to reasonably get. They had a hard time damaging it.

Quoted email from HTC to me:

"I understand you are concerned that the camera on the Evo 3D may be easy to scratch. I am unable to answer part of your question - the material of the camera lens - because that is considered proprietary information. So I did the next best thing.

Here at HTC Technical Support we like to break things so we know how to fix them. We normally don't apply this logic to the camera lens of an unreleased device but we made an exception for you. I have attached two images to this ticket. This is the result of three agents actively trying to scratch the lens. Without going completely berserk we were able to create a tiny scratch on the camera lense cover but to do this one of our agents went way, way beyond normal use - like your keys rubbing against it in your pocket, etc.

Comparing the phone in person to images on the web I think the web pictures tend to make the camera lens look more protrusive than it really is.

To review these images please log in to the ContactUS system using the instructions below as if you were going to reply, then scroll down to my message. To the right you will see the images for your review.

You can actually tell in the 8 megapixel image that we were able to scratch the paint at the edge of the lense cover with our attack on the device, however the only scratch we were able to make on the cover itself (on the bottom right of the bottom lense) was so minor my camera didn't register it.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number <support case number removed>.

Sincerely,

XXXXXX <I took out support engineer's name, not sure if he would like it put here>

HTC
"

I hope you guys find this helpful too! :)
 
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techh10

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well, this is nice...but im getting a case that covers the cameras anyway (you can never be too safe)

Propritery scmoritery tell me if it is a glass type or plastic type material grr...god what happened to the space between the "glass" and the red ring as it was shown on the first look on htc's website, OR why have such a HUGE piece of scratchable material on the back anyway
 

1BadHEMI

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You can actually tell in the 8 megapixel image that we were able to scratch the paint at the edge of the lense cover with our attack on the device, however the only scratch we were able to make on the cover itself (on the bottom right of the bottom lense) was so minor my camera didn't register it.

You do know that the EVO 3D has two 5 megapixel cameras, not 8 megapixel. You sure he was testing the right device.

He didn't say the EVO 3D had an 8 megapixel camera. He said that with an 8 megapixel camera taking the shots, it could not see the scratches...

Again, I really think HTC would have tested this back in early production, and if it would have been an issue, they would have fixed and/or changed it. You don't think they really want to warrant a mass of phones do you?
 
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mustangmelish

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Has nobody thought of getting a screen protector and cutting it to size for the camera lens cover? I know that the thin static hold screen protectors can get scratched, but they are cheap enough to replace if that happens. This is what I'm planning to do even though HTC said that the lens cover is pretty tough.
 

MikeBinOK

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This is a good response, but I'm still uneasy that fingerprints or gunk I'm unwise enough to set my phone in will cause problems. They can be wiped off, but I don't want to depend on myself to always do that.
 

Fubie

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This particular support agent may actually follow the rules and not tell what it is made of. The good for him.

The "they" you mention is probably PR who always seem to blabber. Hasn't it been confirmed that the iPhone 4 is made with GG? It scratches and breaks all the time

Sent from my PC36100 using Tapatalk
 

Auzo

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Has nobody thought of getting a screen protector and cutting it to size for the camera lens cover? I know that the thin static hold screen protectors can get scratched, but they are cheap enough to replace if that happens. This is what I'm planning to do even though HTC said that the lens cover is pretty tough.

This imo is not a good idea. The picture quality of a camera is highly dependent on the quality of the lens. By putting a cover over the lens especially one that does not have optics grade clarity you will degrade quality. And isn't that the reason you were putting the cover on in the first place?

I would rather leave the lens uncovered taking the slight chance it gets scratched and that the scratch actually degrades quality rather than cover it and guarantee that the quality is degraded.
 

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