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Can a Cricket Wireless Samsung Galaxy Core Prime get Upgraded Android?


AC Question

This phone comes with android 4.4.4 kit kat with Cricket. But I had it with Metro PCS and the operating system was 5.1 lollipop. I love what it offers with this operating system but need Cricket's service for my area. Can I update my phones operating system? I ask because when I spoke to a Samsung representative he told me to ask my carrier; and when I asked two Cricket representatives they said two different things. I appreciated your help and responses on this. I thank you in advance!