Can I get some help with a call waiting issue?

A

AC Question

Call waiting issue

I have an LG g4 on Sprint. It updated last week and since then my call waiting is not working. It beeps but no popup screen is coming up for me to answer the call. The person is able to leave a message though. If I hang up the original call then the new call will ring.

Ive looked for a fix and it brings me to phone-settings-additional settings and I do not have that option.

any help is appreciated. Thanks
 

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