Can I get some help with a Microphone Problem?

[rafaperotto]

Microphone Problem

Hi,

I bought a used Gear Live 2 weeks ago, and it seems that everything is working fine. I've used voice commands, answered messages by voice and ecverything. Than at this week the phone has updated (it can be just a coincidence), but the voice commands stopped to work. I realized that if I scream besides the watch, it works. I tried "restart" and also "resset" the watch but the problem is still the same.

Than I tried the audio recording app, and when a listened the recorded audio on the cell phone, if I put the volume at the maximum, I can hear what I've said, than I can see that the microfone is working, just the volume is really low.

Does someone knows a way to configure the microfone volume? It really seems just a config problem.

The other solutions I can try are 1) Open the watch and see if there is something to be cleaned on the watch case or 2) uninstall all apps related to the watch from the phone, remove the galaxy gear app too, and than resset the watch, and start all the process from the beginning.

Thank you
Rafaperotto

 

[sslovell78]

Re: Microphone Problem

I had the same problem with mine as well. I had it since the release date and bought it through the Play Store. I called Google up and they warrantied it out. They sent me a new one of course with a :-$199 hold on my CC until they got the old one back. I kept the cradle and charger. Google told me that it was faulty hardware.:'(

Good Luck!