Can I get some help with an LG V10 Android file transfer problem?

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LG V10 Android File Transfer Problem

Hello everyone, I love my V10! I am having trouble transferring content to it though. I am coming from a Note 3 which worked fine when connected to my macbook using Android File Transfer, however when I connect my V10 and ensure it is in MTP usb connection mode, Android File Transfer says "Please connect your android device with a USB cable to get started". I have connected the phone to the laptop with USB debugging on, with it off, restarted the laptop with the phone connected, restarted the phone while connected to the laptop, uninstalled and reinstalled Android File Transfer and still no success. Anyone else having this problem? Anyone have a solution?

Thanks.
 

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