cannot change system volume

[sharkkeeperjon]

Hi, I'm new to Android and I've been having trouble with the system sound on my Samsung Galaxy s4. My system volume randomly turns off so that I don't get any sound from the keyboard, toggle sounds or unlock sounds. If I go into the sound menu, the system sound is all turned on. However when I go to the volume setting the system volume indicator is at 0 and the circle to control system volume is grayed out so I cannot change the volume. I can change the media, ringtone and notifications and those are all working and producing sound.

So system sound just randomly goes to 0 and I cannot adjust it. Only way to get system sound back up is to restart the phone. I would prefer not to have to restart her phone everytime this happens so if anyone knows how to fix this I would really appreciate it! Thanks!

 

[peter storm]

I have just had this problem with my Note 3 and found when Open Mic is active the system sound turns off.

If you pause Open Mic the system sound returns.

Hope this helps

 

[Bobanovicz]

I have the same issue on my Note 3. What is it "Open Mic"?