Cannot enable multi window setting on Note 8

[Link Crawford]

This note 8 is new to me, so it has recently been factory reset. Unfortunately in settings the Multi Window is greyed out, so I can't even select it. Im on Cricket with Android 7.1.1.

Not using Easy Mode.

Any suggestions?

 

[Bored Hacker]

1.) Open settings
2.) Tap on apps
3.) Tap on three dots on top right corner
4.) tap on show system apps
5.) Look for badge provider app
6.) Tap on it
7.) tap on storage
8.) tap on clear data

That should resort the multi window features.