cannot leave voicemail when calling to other's people phone even in the same network

Thienhuy

New member
Sep 6, 2016
3
0
0
Visit site
Hi all, just wonder if anyone encounter issue with calling other's people and when they're not pickup, it does not connect to their voice mail?
I'm with AT&T, when calling to my friend with T-Mobil, I'm not able to leave a voicemail to them since the last update in end of July-2016.
Trying to test with same network (AT&T) it only work with Iphone 6 or other Galaxy but not Iphone-5s or below.

Any advise/thought would be appreciated.

Thanks,
TH

(I have galaxy s7, version 6.01 with AT&T carrier)
 

B. Diddy

Senior Ambassador
Moderator
Mar 9, 2012
167,232
7,432
113
Visit site
Welcome to Android Central! Does this happen with more than one friend on T-Mobile? It sounds like it's more of an issue with their voicemail setup, or with the T-Mobile network. I doubt it would be an issue with your phone.
 

Thienhuy

New member
Sep 6, 2016
3
0
0
Visit site
It does happened with other T-Mobile also (different phone and model). it does not work even with the same account with AT&T (it worked OK with AT&T galaxy phone and iphone 6) but not with Iphone 5S same account.
It works fine before the update recently in the end of July. I called AT&T and they don't know how to fix it, they called Samsung factory and all they suggested is go to Best Buy and ask them to re-flash the phone (down grade to the previous version that worked).
I'm surprise nobody using galaxy s7 having the same issue yet with the new updated
Oh by the way, my co-worker has the same issue like mine, he has S7 also.
 

Thienhuy

New member
Sep 6, 2016
3
0
0
Visit site

gwehrman

New member
Sep 16, 2016
1
0
0
Visit site
My wife was having this same problem and it was driving her nuts! We discovered that there was no problem when calling another Samsung phone or iPhone, but when calling my LG or a Motorola phone, the Galaxy S7 would act like the call was connected but would not connect to voice mail. We had tried everything to fix the problem, even doing a factory reset on her phone.

Thank you!
 

john603

New member
Jan 5, 2023
1
0
0
Visit site
On my Samsung Galaxy A20 phone, I fixed not being able to leave a voicemail message this way:

Go to: SETTINGS/ CONNECTIONS/ MOBILE NETWORKS/ NETWORK MODE. Click on "LTE/3G/2G (auto connect)"
 

Forum statistics

Threads
949,654
Messages
6,943,837
Members
3,161,577
Latest member
danlockauthor