Can't access Google Play

[FlaBill]

I use an Alcatel a564c with Android 4.4 and cannot access Google Play Store to get some apps.
Clicking the Play icon returns a list as follows: Redeem, Settings, Help & Feedback , About Google.
It also doesn’t recognize my connection even though WiFi is present. Also using iMac desktop.
What suggestions come to mind?
Bill

 

[Golfdriver97]

Welcome to Android Central. Try resetting app preferences. Settings>Apps>menu>reset app preferences. This sometimes helps with Play issues. I am not sure why, seems strange, but it sometimes works.