cant answer calls

[klokateer123]

my dad has the transform ultra and recently has not been able to make or accept any phone calls. As soon as he accepts the call the phone screen freezes on the answer screen. would factory resting the phone fix the problem, or is it a hardware issue?

 

[niteNarmor]

First try the factory reset. Is the device rooted by any chance? How long has he had the device?

Sent from my SPH-D700 using Tapatalk 2

 

[klokateer123]

nah it's not rooted. and he has had the device for a year and a half now i think.

 

[klokateer123]

ok so i factory reseted it and it seems to have made it better, there seems to like a 5-10 second delay before the call connects

 

[niteNarmor]

All my devices have that delay. Rooting has gotten rid of that delay.

 

[klokateer123]

i used his phone and he picks up and a message comes saying "the process at com.phone.android (or something like that) has stopped", then the call connects

 

[niteNarmor]

That should not happen. Maybe take it to the carrier and see if they can fix it.

 

[klokateer123]

yeah that's what he wants to do but he had to wait a month like 3 weeks ago, but ever since he's been using my phone. but i just wanted to see if there were any fixes i could do before taking it to sprint so i can get my phone back.

 

[niteNarmor]

There might be but it would have to get rooted and sprint or any other carrier would not warranty it. Better to let them deal with it.