Can't change sounds. Media Storage Won't Open

[Android Central Question]

Just got a new phone with is running android 8.0

Having a weird issue here I can't change any sounds. WHen I go to do it in settings (and select Media Storage), nothing opens.
I tried to do it via selecting a special ringtone for a contact, and Media Storage doesnt open when I select it.

I also tried to use Zedge, it doesn't work with Zedge either (also won't download from zedge)

Any ideas?
Thanks

 

[B. Diddy]

Welcome to Android Central! Which phone?