can't click on phone numbers through email

[billbrobaggins]

I email a ton, and I'm unable to click on numbers and port it through to the dialer. This is concerning my companies IMAP account

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[Rukbat]

Most email apps don't recognize a phone number as anything special, so they're not going to open the dialer and fill it with the number, the way they open a web browser and fill it with a web address. (I don't actually know of any email apps that do recognize phone numbers, but there may be one or two.) It has nothing to do with whether it's your company's account or whether it's an IMAP account, it has to do with the fact that a string of numbers isn't a URL. If the number were sent as PHONE://123-456-7890. someone might write an email app that would pick it up, but 123-456-7890 may or may not be a phone number. (Remember, the US isn't the world. There are places where phone numbers are formatted differently than ours, and have a different number of digits than ours. Should the app assume that 123-45-6789 is a phone number? Or is it a social security number, and a web browser should open to ssa,gov? Or to a page on your company's website for SSNs? HTTP://whatever is telling the app that it's a web address. If it said FTP://whatever, it wouldn't open a browser if you had an FTP app on your phone.)

 

[BargainingJew]

Most email apps don't recognize a phone number as anything special, so they're not going to open the dialer and fill it with the number, the way they open a web browser and fill it with a web address. (I don't actually know of any email apps that do recognize phone numbers, but there may be one or two.) It has nothing to do with whether it's your company's account or whether it's an IMAP account, it has to do with the fact that a string of numbers isn't a URL. If the number were sent as PHONE://123-456-7890. someone might write an email app that would pick it up, but 123-456-7890 may or may not be a phone number. (Remember, the US isn't the world. There are places where phone numbers are formatted differently than ours, and have a different number of digits than ours. Should the app assume that 123-45-6789 is a phone number? Or is it a social security number, and a web browser should open to ssa,gov? Or to a page on your company's website for SSNs? HTTP://whatever is telling the app that it's a web address. If it said FTP://whatever, it wouldn't open a browser if you had an FTP app on your phone.)

Yet iOS does this with almost 100% consistency. I read somewhere that Apple has a patent on this phone number recognition algorithm, which is why it is not consistent on Android.

I get recognition about 20% of the time oddly.

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[billbrobaggins]

Most email apps don't recognize a phone number as anything special, so they're not going to open the dialer and fill it with the number, the way they open a web browser and fill it with a web address. (I don't actually know of any email apps that do recognize phone numbers, but there may be one or two.) It has nothing to do with whether it's your company's account or whether it's an IMAP account, it has to do with the fact that a string of numbers isn't a URL. If the number were sent as PHONE://123-456-7890. someone might write an email app that would pick it up, but 123-456-7890 may or may not be a phone number. (Remember, the US isn't the world. There are places where phone numbers are formatted differently than ours, and have a different number of digits than ours. Should the app assume that 123-45-6789 is a phone number? Or is it a social security number, and a web browser should open to ssa,gov? Or to a page on your company's website for SSNs? HTTP://whatever is telling the app that it's a web address. If it said FTP://whatever, it wouldn't open a browser if you had an FTP app on your phone.)

I also own a note 4 and no matter how the number is formatted it recognizes it as a phone number and ports it through the dialer. Also, it seems to specifically effect only my companies IMAP account.

I am using the GMAIL app to handle my company IMAP account, my gmail account, and my hotmail account. The only account that doesnt pick up the phone number and send it to the dialer is my companies IMAP.

I posted a similar thread in the Moto X (2014) section (co-worker has same issue with his Moto X) and no one was able to answer. I find it hard to believe that this issue cannot be resolved via setting configuration.

 

[BargainingJew]

I also own a note 4 and no matter how the number is formatted it recognizes it as a phone number and ports it through the dialer. Also, it seems to specifically effect only my companies IMAP account.

I am using the GMAIL app to handle my company IMAP account, my gmail account, and my hotmail account. The only account that doesnt pick up the phone number and send it to the dialer is my companies IMAP.

I posted a similar thread in the Moto X (2014) section (co-worker has same issue with his Moto X) and no one was able to answer. I find it hard to believe that this issue cannot be resolved via setting configuration.

Believe it.

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