Cant download some apps at the playstore

[lerucy]

Hi , im a new android user , s5 is my first android ..

i would like to ask , i cant download some program from the play strore , for example = whatsapp messenger / yahoo messenger.
it keep stuck at the blue downloading bar.

but i can download another program like Path / something else, can someone help me about it ..

i already tried clear data , clear cache , factory reset, but it still wont work , i still cant download whatsapp / yahoo messenger .

Thanks , sorry for my crappy english

 

[lerucy]

Need help please, because i need this program for my job

 

[B. Diddy]

Welcome to Android Central! How long has this been happening? Try waiting for a day or so, and trying again. Sometimes there can be a temporary problem with the server.

When you say you cleared cache, do you mean the app cache for the Google Play Store, or the system cache partition?

 

[lerucy]

Welcome to Android Central! How long has this been happening? Try waiting for a day or so, and trying again. Sometimes there can be a temporary problem with the server.

When you say you cleared cache, do you mean the app cache for the Google Play Store, or the system cache partition?

Hi , this is already 3 days since i bought this phone..
i keep trying every few hour ..

i try to clear cache and data from goggle play store, i tried to factory reset for 2 times already , and still didnt work..
and i cant update some apps too.. untill now i cant update goggle browser and hangouts . the blue bar keep moving and saying downloading

 

[psp1232171]

Hi , im a new android user , s5 is my first android ..

i would like to ask , i cant download some program from the play strore , for example = whatsapp messenger / yahoo messenger.
it keep stuck at the blue downloading bar.

but i can download another program like Path / something else, can someone help me about it ..

i already tried clear data , clear cache , factory reset, but it still wont work , i still cant download whatsapp / yahoo messenger .

Thanks , sorry for my crappy english

I find it works better while hooked up to wifi. Unless you are in a smoking fast and stable LTE area. Hope this helps. Do a battery pull before you start again. Good luck.

Posted via Android Central App

 

[psp1232171]

Hi , im a new android user , s5 is my first android ..

i would like to ask , i cant download some program from the play strore , for example = whatsapp messenger / yahoo messenger.
it keep stuck at the blue downloading bar.

but i can download another program like Path / something else, can someone help me about it ..

i already tried clear data , clear cache , factory reset, but it still wont work , i still cant download whatsapp / yahoo messenger .

Thanks , sorry for my crappy english

Also is your credit card saved in Google play in your account? Even free sometimes need it? Trying to help. Never had these issues on third generation Galaxy now.

Posted via Android Central App

 

[lerucy]

I find it works better while hooked up to wifi. Unless you are in a smoking fast and stable LTE area. Hope this helps. Do a battery pull before you start again. Good luck.

Posted via Android Central App

Also is your credit card saved in Google play in your account? Even free sometimes need it? Trying to help. Never had these issues on third generation Galaxy now.

Posted via Android Central App

im only using wifi for downloading , and my wifi seems got no problem. because i can download another program

I didnt register my creditcard in my account . i think thats not a problem .
because i already have my google chrome installed but i cant update it.

 

[psp1232171]

Could def be an issue for whatsapp. I just tried Yahoo messenger for a test and loaded in a sec. Maybe try to force stop abd clear cache for Google play services and turnoff and back on and it will reset the play services for you. Not sure. Haven't ever seen this in my S2,S3,S4 and now S5. Hope it works.

Posted via Android Central App

 

[lerucy]

Could def be an issue for whatsapp. I just tried Yahoo messenger for a test and loaded in a sec. Maybe try to force stop abd clear cache for Google play services and turnoff and back on and it will reset the play services for you. Not sure. Haven't ever seen this in my S2,S3,S4 and now S5. Hope it works.

Posted via Android Central App

what is abd ? sorry ,because im still new at android.. and i'll try to clear cache my google play service after see your reply.

* oh you mean and , i'll try to do what you telling me to try.

 

[psp1232171]

what is abd ? sorry ,because im still new at android.. and i'll try to clear cache my google play service after see your reply.

* oh you mean and , i'll try to do what you telling me to try.

Well when you set up the Google play account does it give you an option to bill to the carrier? Mine does on Sprint and that's how I pay for whatsapp (my 99cents just came due)

Posted via Android Central App

 

[psp1232171]

what is abd ? sorry ,because im still new at android.. and i'll try to clear cache my google play service after see your reply.

* oh you mean and , i'll try to do what you telling me to try.

Yes that was a typo "And"

Posted via Android Central App

 

[lerucy]

i tried to follow your step , but it still wont work , i try to download yahoo messenger ,and still the same like before

 

[psp1232171]

i tried to follow your step , but it still wont work , i try to download yahoo messenger ,and still the same like before

Try here to trouble shoot. I'm at a loss sorry. Hope you get it going.

https://support.google.com/googleplay/topic/3365284?hl=en&ref_topic=3364672

Posted via Android Central App

 

[lerucy]

Try here to trouble shoot. I'm at a loss sorry. Hope you get it going.

https://support.google.com/googleplay/topic/3365284?hl=en&ref_topic=3364672

Posted via Android Central App

Thanks for your response , i tried all the step from your link already , and still didnt work..
Anyone else that can help me to solve my problem

 

[redhat1001]

Try logging into google playstore on a PC and look up the apps and choose your phone as the device to install. It should automatically download it to your phone and install. Let us know if it still hangs when downloading to your phone.

 

[lerucy]

Try logging into google playstore on a PC and look up the apps and choose your phone as the device to install. It should automatically download it to your phone and install. Let us know if it still hangs when downloading to your phone.

i tried already .
its automaticaly download at my phone , but it still stuck at the downloading blue bar

 

[redhat1001]

Maybe try a reset and use a different google account if you have one, and see if you get the same thing.

 

[lerucy]

Maybe try a reset and use a different google account if you have one, and see if you get the same thing.

I've just triend to use another google acc , and still not working ..

 

[lerucy]

help me , need this for my job

 

[B. Diddy]

Contact Google Play support.

Posted via Android Central App.
Please excuse any typos or autocorrect derps.