Can't find docs, pics, videos in My Files when connected to a PC

[tomgraz]

Probably a real noob question. I'm upgrading from a Galaxy Note 3 to an S8. I connected to my pc with a USB cable and copied off everything I could find. I activated the new phone and noticed some stuff didn't copy over. I look on the old phone and in My Files there are a number of docs, pics, videos, ... I've looked at every folder using my pc and can't find them. If I do a search for *.jpg, the computer will find them, but I can't see a folder or copy them. Any help is appreciated.

Thanks,

Tom

 

[B. Diddy]

Welcome to Android Central! Using the My Files app, select one of those files that didn't copy over, and look at its Information or Details -- it should tell you the directory path where it's located. If it's saved to a protected system directory, those won't show up in Windows Explorer when you're connected via USB to the PC.

 

[Rukbat]

My Files won't see files in a system directory without root. I think his problem is, as you said, learning the directory structure so he understands where to look for the files. Pictures can be buried 5 directories deep under /DCIM. People make "albums" in Gallery without understanding how that's reflected in the directory structure - then they get lost looking for the files.