Can't get texts?

[ansa82]

Husband just got a new S5 from work. Can send texts but not receive. Verizon messages plus was on, we turned it off as he wants to use regular messaging app. Texts go out, none come in....any ideas? Thanks!!

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[Rukbat]

None from anyone, or just none from certain people (like iPhone users)?

If from anyone, it could be a Verizon problem. Take it to a Verizon company store and ask for assistance. The sales person can send him a text to verify the probmem, then escalate it to whomever s/he has to call. (It sounds like an account provisioning problem - something only Verizon can fix..)

 

[BlurryEyed]

Did he have an iPhone prior to the S5? If so Google "disable imessage". He may not be receiving messages because they're going into the ether of imessage...and apple could care less.

Posted via the Android Central App

 

[ansa82]

None from anyone, or just none from certain people (like iPhone users)?

If from anyone, it could be a Verizon problem. Take it to a Verizon company store and ask for assistance. The sales person can send him a text to verify the probmem, then escalate it to whomever s/he has to call. (It sounds like an account provisioning problem - something only Verizon can fix..)

None from anyone. I will have him check with Verizon. Thanks

Posted via the Android Central App

 

[ansa82]

Did he have an iPhone prior to the S5? If so Google "disable imessage". He may not be receiving messages because they're going into the ether of imessage...and apple could care less.

Posted via the Android Central App

No he had an S4

Posted via the Android Central App

 

[BlurryEyed]

No experience with this site, but worth a try:

Troubleshooting Assistant Support | Verizon Wireless

First question asked - did you move from an iPhone