Can't get the Samsung Cloud to back up

[sweetypie31]

Everytime I try to back up my cloud I keep getting this error message that there isn't any space. I've checked my Samsung Cloud in the phone and online and Im only using 6% of my space. I had this issue on my first note 9. I can't seem to figure out what's wrong . Does anyone else have this issue and is there a way to fix it ? I'm posting screenshots of the error messages and the graph showing how much space I'm using.

 

[Gayle Lynn]

Skip Messages and try. Then try just with Messages enabled.

Perhaps there's something about the messages file(s) and DB.

Oh, and thought I heard that Samsung was going to stop with supporting the backup of 3rd party apps if that matters.

 

[sweetypie31]

I'll try your suggestions. I don't even back up the apps. Mainly gallery, messages, call log, and s notes.

 

[sweetypie31]

Gayle I tried what you said and everything backed up, but i only get that message when it does the automatic sync/ back up. Should I turn that off and just do it manually?

 

[Gayle Lynn]

I am seeing "Messages" with a check mark next to it to be backed up - where it next says it was unable.

Something on your end, it Samsung Cloud related to corrupt file or index.

Now that you've got a good manual backup, you tried automatic and it still had error? Or have to wait for next scheduled bkup to run.

 

[kevinpleasants]

Everytime I try to back up my cloud I keep getting this error message that there isn't any space. I've checked my Samsung Cloud in the phone and online and Im only using 6% of my space. I had this issue on my first note 9. I can't seem to figure out what's wrong . Does anyone else have this issue and is there a way to fix it ? I'm posting screenshots of the error messages and the graph showing how much space I'm using. View attachment 293009View attachment 293010View attachment 293011

I'm having the same problem.

 

[sweetypie31]

I have to wait for the next scheduled back up to run.

 

[sweetypie31]

I probably should just delete all my messages and just start over.maybe me the back up of the messages from my previous phone is causing this issue. I shall see if it works at 3 am lol.