Can't send or receive MMS

[anon(8312128)]

Not sure what is going on, but I'm having issues sending and receiving MMS. Regular texts are going through, but can't send or receive MMS.

I get an incoming MMS, the little circle spins, and it says "downloading" ... But nothing ever downloads - like it's timing out or something. Then eventually it just says "message not found". Frustrating.

Is this a carrier issue or a setting in my phone? I have a strong Wi-Fi signal, so I don't think that's the problem. I'm using the Samsung Messages app.

Any help would be appreciated.

 

[ABOSWORTH007]

Not sure what is going on, but I'm having issues sending and receiving MMS. Regular texts are going through, but can't send or receive MMS.

I get an incoming MMS, the little circle spins, and it says "downloading" ... But nothing ever downloads - like it's timing out or something. Then eventually it just says "message not found". Frustrating.

Is this a carrier issue or a setting in my phone? I have a strong Wi-Fi signal, so I don't think that's the problem. I'm using the Samsung Messages app.

Any help would be appreciated.

What network are you with? Also, check your advanced messaging settings in your messaging app. If it's on, I'd turn it off and see if you get mms. If it's off, turn it on and check. Also, a cache clear and restart might help.

 

[slingshot202]

Not sure what is going on, but I'm having issues sending and receiving MMS. Regular texts are going through, but can't send or receive MMS.

I get an incoming MMS, the little circle spins, and it says "downloading" ... But nothing ever downloads - like it's timing out or something. Then eventually it just says "message not found". Frustrating.

Is this a carrier issue or a setting in my phone? I have a strong Wi-Fi signal, so I don't think that's the problem. I'm using the Samsung Messages app.

Any help would be appreciated.

The last 24 hours on VZW I've been missing text messages. I also have an S7 and not having an issue but also do not receive as high a volume on there.

I also believe some of my alerts are from email and are to the VZW MMS address.

Definitely caught my attention. Not aware of sending issues.

 

[anon(8312128)]

What network are you with? Also, check your advanced messaging settings in your messaging app. If it's on, I'd turn it off and see if you get mms. If it's off, turn it on and check. Also, a cache clear and restart might help.

T-Mobile. What settings are you referring to specifically?

 

[mary beth hale]

Were you ever able to send/receive mms? Is it the unlocked version? If it is, you may not have the correct APN settings for T-Mobile . If it's a carrier phone, have you tried touching base with support to see if there is anything they can do?

 

[ABOSWORTH007]

T-Mobile. What settings are you referring to specifically?

Open your messaging app and go to the settings (three dots upper right) and go to advanced messaging.

 

[anon(8312128)]

We're you ever able to send/receive mms? Is it the unlocked version? If it is, you may not have the correct apn settings for mms on whatever carrier you're using. Of its a carrier phone, have you tried touching base with support to see if there is anything they can do?

It's not unlocked, and no haven't reached out to anyone yet at T-Mobile or Samsung. Problem seems to be sporadic, but really frustrating.

 

[anon(8312128)]

Open your messaging app and go to the settings (three dots upper right) and go to advanced messaging.

There is no "advanced messaging" setting in Samsung Messages app ... not on my device anyway

 

[ABOSWORTH007]

There is no "advanced messaging" setting in Samsung Messages app ... not on my device anyway

I'm sorry, that must be specific to AT&T. My bad.

 

[mary beth hale]

It's not unlocked, and no haven't reached out to anyone yet at T-Mobile or Samsung. Problem seems to be sporadic, but really frustrating.

Yeah if it works sometimes but not others then probably not an APN issue. Wish I could help.

 

[Tahoe916]

Try setting wifi calling to cellular network preferred if it's happening when on wifi

 

[anon(8312128)]

Try setting wifi calling to cellular network preferred if it's happening when on wifi

I'll experiment with that - thanks. I'm always set to Wi-Fi Calling because it gives me a solid connection for phone calls instead of relying on the network.

 

[Dfiore808]

I had same issue sending MMS. Found on another thread to dial ##72786 # it activated hands-free and re serviced my phone. Issue fixed. I am on Sprint not sure if it works for every carrier. Hope this helps