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BootyBoater

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Dec 6, 2023
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Hey guys. Well we did the factory reset. It solved the problem, but now we can't get the google back up to restore. We did a backup at 12 today. When we logged into Google, it couldn't find it. It shows on Google Drive on the computer and the app.
So we turned on backup as suggested on one website. It created a second backup with the Google One dipicted beside it. Factory reset again. The latest backup shows up, but there is no info in this one because the first backup cannot be seen by the phone.
Why can't the phone see the backup that was created at 12 when trying to restore after the factory reset?
Is there another way to restore without doing it right after the factory reset? The restore option every website says should be there, is no longer in 14.
 

Village_Idiot

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Oct 9, 2023
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Hey guys. Well we did the factory reset. It solved the problem, but now we can't get the google back up to restore. We did a backup at 12 today. When we logged into Google, it couldn't find it. It shows on Google Drive on the computer and the app.
So we turned on backup as suggested on one website. It created a second backup with the Google One dipicted beside it. Factory reset again. The latest backup shows up, but there is no info in this one because the first backup cannot be seen by the phone.
Why can't the phone see the backup that was created at 12 when trying to restore after the factory reset?
Is there another way to restore without doing it right after the factory reset? The restore option every website says should be there, is no longer in 14.
That sucks! The problem is on Google's end. They screwed something up this past week and people have lost data. I thought they had fixed it by now.

 

mustang7757

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Feb 6, 2017
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Hey guys. Well we did the factory reset. It solved the problem, but now we can't get the google back up to restore. We did a backup at 12 today. When we logged into Google, it couldn't find it. It shows on Google Drive on the computer and the app.
So we turned on backup as suggested on one website. It created a second backup with the Google One dipicted beside it. Factory reset again. The latest backup shows up, but there is no info in this one because the first backup cannot be seen by the phone.
Why can't the phone see the backup that was created at 12 when trying to restore after the factory reset?
Is there another way to restore without doing it right after the factory reset? The restore option every website says should be there, is no longer in 14.
Google back will eventually come back but it won't automatically put everything back , best thing I tell lot of Samsung users is back everything up with Samsung Smart switch on PC
 
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B. Diddy

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