Can't transfer data from phone with broken screen

Elina Filipova

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Nov 20, 2014
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I was in a car accident and the screen of my phone was completely shattered. The phone seems to work since it vibrates and makes the start-up sound. I connected it to my laptop with the USB cable and I see the device but since it's not in the import/export mode, the galaxy folder on my computer is empty. I have to return the broken phone to Samsung because I got a replacement and I want to transfer all my data first and then wipe the data from the phone.

Can someone help please? Thanks!

EDIT: I'm using the pattern lock, not PIN or fingerprint.
 
Last edited:

B. Diddy

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Mar 9, 2012
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Theoretically, it should work, but it may be more challenging, depending on how complex your pattern is.
 

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