Can't type numbers or characters on login - Chromebook Plus

[jsarino]

I didn't see anything on this, so I'm starting a post about it. On my daughter's Samsung Chromebook Plus, her login pw is a combination of letters and numbers. The letters type fine, but numbers aren't typing. I tried setting up a new account on it with my login, but with my pw combination that involves letters, numbers and characters, the latter two doesn't work either for me. I went on as a guest, and typing randomly, the keyboard was able to type numbers and characters in that state. I looked in settings, and comparing it to the settings on my Pixelbook, everything seemed to be set the same. Short of power washing, any ideas?

 

[jsarino]

Update: powerwashed, but didn't work. Still can't type numbers and characters on login.

 

[B. Diddy]

Are you able to bring up the onscreen keyboard for the login screen? I don't currently have access to my Chromebooks, so I can't test it out myself ...

 

[jsarino]

Are you able to bring up the onscreen keyboard for the login screen? I don't currently have access to my Chromebooks, so I can't test it out myself ...

I did manage to put up the onscreen keyboard and logged in that way. New problem now is that only numeric numbers 5 and 6 function on the physical keyboard. I found this on Reddit, but doesn't look like it got resolved by the OP: https://www.reddit.com/r/chromeos/comments/7zegtx/chromebook_plus_numeric_keys_not_working_except_5/