Cellular Data & APN Settings Help

[rockinblu]

I used to hate Apple now I realize they only mildly annoy me. I really hate Google, and possibly AT&T even more. I took my Google Nexus 7 2012 into a local AT&T store and had it added to our wireless plan. I got home and realized that it would only connect using our home network wifi. I called AT&T, and they told me that they don't support the Nexus 7 and I would have to contact Google to set up an APN, and gave me a list of a bunch of settings. I contacted Google, and their customer support is about as clueless as I am about an APN,she tells me to download an app to use my Nexus 7 as a phone. Obviously wrong answer. So I now have a tablet that I ordered to be able to connect wherever AT&T has service that can't do as advertised, and along with that the latest OS upgrade has impacted the size of the screen display of MLB at Bat significantly. Because this tablet doesn't support Adobe Flash Player normally, months ago after much workaround I finally got the at Bat to work only to have it reduced now to a thumbnail display with the latest update, and a tablet that can't connect to the internet other than wifi.

I researched and finally find that the airplane mode needs to be unchecked (I have no idea why it was checked in the first place) to find the section to input the setting that the AT&T rep gave me. Neither the Google or AT&T reps mentioned that. After inputting the settings AT&T gave me, it now connects, but still no MLB.TV from google, only an app from Amazon that now with the new update from google minimizes the display to 1 3/8" X 2 7/16."

Thanks so much for all your help Google. I think I'm going back to where I was only mildly annoyed. I'm not asking for a whole lot here. Just a tablet and app that will work as advertised, and customer support that knows what they're doing. Wait a minute, maybe that is too much to ask.

 

[Golfdriver97]

re: Cellular Data & APN Settings Help

now I realize they only mildly annoy me. I really hate Google, and possibly AT&T even more. I took my Nexus 7 into a local AT&T store and had it added to our wireless plan. I got home and realized that it would only connect using our home network wifi. I called AT&T, and they told me that they don't support the Nexus 7 and I would have to contact Google to set up an APN, and gave me a list of a bunch of settings. I contacted Google, and their customer support is about as clueless as I am about an APN,she tells me to download an app to use my Nexus 7 as a phone. Obviously wrong answer. So I now have a tablet that I ordered to be able to connect wherever, and watch MLB at Bat. Months ago after much workaround I finally got the at Bat to work only to have it reduced now to a thumbnail display with the latest update, and a tablet that can't connect to the internet other than wifi.

I research and finally find that the airplane mode needs to be unchecked (I have no idea why it was checked in the first place) to find the section to input the setting that the AT&T rep gave me. Neither the Google or AT&T reps mentioned that. After inputting the settings AT&T gave me, it now connects, but still no MLB.TV from google, only an app from Amazon that now with the new update from google minimizes the display to 1 3/8" X 2 7/16."

Thanks so much for all your help Google. I think I'm going back to where I was only mildly annoyed.

Welcome to the forums!
If you can't see the app on your tablet when browsing Play, that is due to MLB not supporting the Nexus on their app.

 

[harryhoudini66]

re: Cellular Data & APN Settings Help

I am confused by your comments. Let's clarify a few things.

Is your Nexus 7 the 2013 version? If so only the wifi model is available currently. Non need to involve AT&T for anything. If you have wifi at home or anywhere else for that matter, you can connect.



Sent from my Nexus 7 using AC Forums mobile app

 

[anon(6085464)]

re: Cellular Data & APN Settings Help

So you bought a non 3g device and you want to use that feature on your tablet?.

Cause last time i checked the lte versions were not available yet. At least in the USA.

Sent from my GT-I9300 using Tapatalk 4

 

[harryhoudini66]

re: Cellular Data & APN Settings Help

MLB Bat. Is that an App or Website? If a website, does it use Flash? If so, Flash is not supported by Android or iOS. You can get some flash content to work using Dolphin browser and downloading the Flash apk from a source other than Google Play.

Sent from my Nexus 7 using AC Forums mobile app

 

[harryhoudini66]

re: Cellular Data & APN Settings Help

If you have a phone that supports acting as a hot spot and it is allowed by AT&T, your Nexus 7 will be able to access the Internet wherever you are so long as your phone is nearby. You can also purchase a mobile hot spot device and use that to allow your Nexus 7 or other wifi only does access to the Internet wherever you are.


Sent from my Nexus 7 using AC Forums mobile app

 

[harryhoudini66]

re: Cellular Data & APN Settings Help

If MLB at Bat is an App, did you download the phone version or tablet? Tablet version does not appear to work with Nexus 7 due to the OS version being so new. This means your annoyance would have to be towards the developers of the MLB at Bat app.

Sent from my Nexus 7 using AC Forums mobile app

 

[rockinblu]

@ harryhoudini66

Yes, my Google Nexus 7 is the 2013 version 32 GB. I wanted to connect to the internet from wherever just like my phone. I didn't want to rely on finding an accessible wifi hotspot. I have all that solved with absolutely no help from google. Totally inept customer support. At least AT&T gave me the settings to input into the device to connect to their nation wide network. Unfortunately, the rep was clueless himself as to where to find the location on the device to input the settings.

As far as the atBat/MLB.TV app goes, all I know is that after much time and aggravation a few months ago I finally accomplished the workaround to install flash, and downloaded an Amazon app and had everything working perfectly on wifi. After google's version update to 4.3, which I haven't seen any value in, my picture size has been reduced dramatically on the games. I don't why I should be blaming MLB when google screwed up a good thing.

Update: While I got the tablet in 2013, It evidently was a 2012 version.Totally a mistake on my part for which I sincerely apologize. So let me get this straight. The 2013 version, a new and improved Google product that offers less. While 2012 can receive data by way of cellular service, the 2013 can't???? After a struggle because of a lack of flash support I finally got Mlb.tv working perfectly on 4.1. Now with the new and improved 4.3, it doesn't. It seems to me there's a pattern of regression, not progression here and the right hand doesn't know what the left is doing. A total lack of communication between Google, AT&T, customer support people, app developers, and most importantly the consumer. At least this consumer.

Lesson learned here: If you go to an AT&T store to have your Google Nexus 7 32GB with AT&T SIM added to your plan. That's all they might do. Just add to your plan. While they might do something to the SIM card, they still might not connect it as they do not support the device. Don't count on Google for any knowledgeable customer support on this issue either. To connect it, you go to settings, under wireless & networks click on "More." Make sure Airplane mode is not checked, and you should be able to get into "Mobile Networks." From there it's pretty self intuitive if you have the AT&T info to input. Below is what was given to me.

*Name: AT&T
*APN: Phone
*Proxy: not set
*Port: Not set
*Username: not set*
Password: Not set
*Server: Not set
*MMSC:http://mmsc.mobile.att.net
*MMS Proxy: proxy.mobile.att.net
*MMS Port: 80
*MCC: 310
*MNC: 410
*Authentication type: Not set
*APN type: default,supl,mms
*APN protocol: IPv4
*Bearer: Unspecified

 

[rockinblu]

re: Cellular Data & APN Settings Help

All I know after going through the work around to install flash, and downloading an app from Amazon and getting everything to work perfectly, Google threw a monkey wrench in the works with the version update that I saw absolutely no value in. Only a loss of a decent display for MLB.TV.

Sorry about the redundancy. I thought I lost this post.

 

[roflwaffleton]

re: Cellular Data & APN Settings Help

How would that even be possible? The 2013 models are Wi-Fi only.

 

[jaj324]

re: Cellular Data & APN Settings Help

I'm holding a 32Gig Nexus 7 Wi-Fi only in my hands. I don't think I can connect to the internet without WiFi. No way, no how.

Sent from my Nexus 7 (2013)

 

[BlakeGates]

re: Cellular Data & APN Settings Help

Your 32GB 2013 model Nexus 7 is completely and utterly incapable of connecting to a wireless network from a carrier. It is Wi-Fi only. Period.

The fault (or the problem for that matter) is not on Google or AT&T's shoulders.

The Nexus 7 2013 model capable of connecting to a carrier's 3G/4G network and allowing you to "connect anywhere" like your phone, has not been released yet.

The fault could lie in the salesperson that sold you the device for not informing you correctly; assuming you went to a big box retail store to purchase it. If you ordered it yourself online, then I'm sorry, but more research would have done you well here and the fault is your own.

..From my Black HTC One via AC App

 

[harryhoudini66]

re: Cellular Data & APN Settings Help

Before others jump at you. You keep throwing out the word inept and clueless when this primarily applicable to you bud. It is obvious you did not read up on what you were buying. A version that would work with cellular technology is not sold yet. Only the wifi version. The settings AT&T gave you were so you could connect your Nexus 7 to the multiple available AT&T wifi hot spots like the ones found at Starbucks and McDonald's. You really did not even need that info.

Sorry to come of harsh but you don't appear to take personal responsibility. Just direct your annoyance towards Apple, AT&T, Google etc. For example, you enabled Airplane mode. You are upset that someone else did not point out that you needed that off. How would they know you had it enabled?

Looks like the only real issue is that the MLB at Bat. Put pressure on the developer to come out with a version that works with the latest Android build. Instead you are upset that Google released an update that added long awaited features and made the experience more pleasant because it indirectly affected the MLB at Bat app.

Again, sorry for coming at you harshly but I do it only because you appear to have misdirected your frustration and in your eyes everyone does not appear to know what they are doing.

Sent from my Nexus 7 using AC Forums mobile app

 

[edistopre]

re: Cellular Data & APN Settings Help

All I know after going through the work around to install flash, and downloading an app from Amazon and getting everything to work perfectly, Google threw a monkey wrench in the works with the version update that I saw absolutely no value in. Only a loss of a decent display for MLB.TV.

You might want to try using the app using the Puffin browser. It'll do Flash without having to download a separate apk. Puffin operates using their servers and that's where the Flash is actually processed as far as I know. I don't use the MLB app, but I use several others that rely on Flash and I've been pleased with its performance, but that is on a Motorola phone and a generic Android tablet--might not work the same on your Nexus.

 

[rockinblu]

re: Cellular Data & APN Settings Help

I feel like I'm in a Twilight Zone episode. I have a google nexus 7 that I got earlier this year. At the time I had a choice of wifi or wifi with some sort of other network connection capability built in. I got the more expensive model which at the time was $299. Yes, I can connect now through the AT&T network with my tablet....believe it or not. Again this was accomplished with zero help from google support.

 

[rockinblu]

re: Cellular Data & APN Settings Help

hey Harry you seem alright, and possibly reasonable. I think the problem here is that just like the google rep you folks think I want to use this tablet as a phone. I'm only using it for data. I'm looking at my invoice and it clearly states "Nexus 7 (32 GB, WiFi + Mobile data, Unlocked + AT & T Sim)."

Again my complaint is about google customer support, or lack of, and them spoiling a good thing (MLB.TV).

I'm done here.

 

[callanish]

re: Cellular Data & APN Settings Help

Just trying to clarify. You've got a wireless plan from at@t, therefore I'm assuming you've got a mobile phone from at@t that should be able to tether to your Nexus using an app like fox-fi from the googleplay store. That will get you a non-wifi connection on the go. Am I missing something?

 

[harryhoudini66]

@ harryhoudini66

Yes, my Google Nexus 7 is the 2013 version 32 GB. I wanted to connect to the internet from wherever just like my phone. I didn't want to rely on finding an accessible wifi hotspot. I have all that solved with absolutely no help from google. Totally inept customer support. At least AT&T gave me the settings to input into the device to connect to their nation wide network. Unfortunately, the rep was clueless himself as to where to find the location on the device to input the settings.

As far as the atBat/MLB.TV app goes, all I know is that after much time and aggravation a few months ago I finally accomplished the workaround to install flash, and downloaded an Amazon app and had everything working perfectly on wifi. After google's version update to 4.3, which I haven't seen any value in, my picture size has been reduced dramatically on the games. I don't why I should be blaming MLB when google screwed up a good thing.

While you believe there was no benefit to you, the vast majority would disagree. These updates are made in order to add user requested functionality, resolve bugs, glitches. Not to mention the issues with GPS and multi touch issues some users were experiencing.

Now, Google did not create the MLB at Bat App. The MLB paid developers to create it. It is therefore the responsibility of the developers to stay on top of new Android builds and update the MLB At Bat to continue working. Especially if this is an offering for paid subscribers.

I will give you a personal example. All my apps, with the exception of HBO Go work on my Nexus 7. It works on my iPad 2, Mini, S4, Kindle Fire HD, and Galaxy Note 8. Google Play will not let me install it on the Nexus 7 to be precise. Among all my Android devices, the Nexus 7 has latest version of the OS. In fact, that was the primary selling point for me. Now, I would not get upset at Asus or Google because I cannot view HBO Go on my Nexus 7. I would direct my anger at HBO, if anything because I am paying a monthly subscription to them. It is the responsibility of HBO to give me a working app. I would never ask Google to hold back giving me an OS update because some developers are lazy and lagging behind. In fact, as other devices move to the latest build of Android, this issue will be more prevalent. Maybe the developers are waiting for more complaints before they fix it? If others, like you complain to the wrong parties, then they will never have an idea of how bad the issue really is.

 

[djenkins6]

re: Cellular Data & APN Settings Help

I searched google play from my nexus 7 2013 and there is an mlb at bat app and it gives install option. I'd say the version installed from amazon is intended for a phone and that's why it appears in a small box.

Posted via Android Central App

 

[djenkins6]

re: Cellular Data & APN Settings Help

I think he might have a first gen nexus 7 even though he's in the 2nd gen forum as he says at one point that it was working months ago....

Sent from my Nexus 7 using AC Forums mobile app