Hi!
I'm using a Motorola G 2nd edition phone for the last 4 months. The phone came installed with Android 5.1.1. First 3 months smooth sailing...love the phone. A month ago it starts misbehaving -- badly!
Atleast 2-3 times a day my entire call log AND contacts just disappear. I can't see any calls made or received and the phonebook is a blank!
I store all my contacts on the linked gmail A/c and not locally on the device. When this error happens, I need to then restart the phone... go to accounts and sync contacts again. I often get a "contact sync is experiencing errors".
I even tried the "contacts sync fix" -- this only made matters worse...as it ended up interchanging people's numbers. For example, under my father's name a friend's number was showing!
I've tried disabling the contacts app and re-starting and re-syncing... this does the trick but takes quite a while to do...and is frankly a PITA.
I have also tried removing the account and re-adding it...and the same problem remains. What I'm baffled by is 2 things -- 1) this is a problem that surfaced unrelated to a version upgrade, and 2) what does the contact sync error have to do with the call logs causing them to be erased.
If anyone has any helpful suggestions...i'm all ears.
thanks!
I'm using a Motorola G 2nd edition phone for the last 4 months. The phone came installed with Android 5.1.1. First 3 months smooth sailing...love the phone. A month ago it starts misbehaving -- badly!
Atleast 2-3 times a day my entire call log AND contacts just disappear. I can't see any calls made or received and the phonebook is a blank!
I store all my contacts on the linked gmail A/c and not locally on the device. When this error happens, I need to then restart the phone... go to accounts and sync contacts again. I often get a "contact sync is experiencing errors".
I even tried the "contacts sync fix" -- this only made matters worse...as it ended up interchanging people's numbers. For example, under my father's name a friend's number was showing!
I've tried disabling the contacts app and re-starting and re-syncing... this does the trick but takes quite a while to do...and is frankly a PITA.
I have also tried removing the account and re-adding it...and the same problem remains. What I'm baffled by is 2 things -- 1) this is a problem that surfaced unrelated to a version upgrade, and 2) what does the contact sync error have to do with the call logs causing them to be erased.
If anyone has any helpful suggestions...i'm all ears.
thanks!
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