Contacts ringtone problems - New Samsung Galaxy Note 20

[McFarlin]

I purchased a new unlocked Galaxy Note 20 and updated it to the latest updates. I created a new contact with 2 phone numbers, one for the house and one for work and set a custom ringtone for the contact but it's playing the default contact instead. I wiped the cache and it's still not working. Does anyone know why? Please advise.

Thanks advance!