Current Samsung Promo on Note9 Limitations??

rivrfreak

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Aug 21, 2016
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Hi all,

I'm trying to take advantage of the Note9 promo going on Samsung.com that includes the wireless charger, a free case, & IconX headphones (for an extra $100) along with $100 off if you connect your Verizon account and upgrade.

I paid off my Note8 (which I bought from Best Buy mobile) on Wednesday and now I'm eligible for an upgrade via Verizon. When I get to the part where I link my Verizon account to my click through purchase on Samsung.com I get the error, "Unfortunately, your account does not currently have any lines available for upgrade".

Rep 1 at Samsung said on Friday to give it 24 hours as she escalated the time for them to refresh the fact that I paid off my device.

Rep 2 today told me that in order to qualify I had to buy my Note 8 from Samsung.com, not BB Mobile... I find that hard to believe and I did not find that noted anywhere throughout the click through.

Any insight?? If that is the case, where is the best promo currently?
 

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socal

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Nov 19, 2010
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On the verizon site, it says you need to trade in a phone for that $100 credit. Maybe that's the hangup. Hopefully you have an older phone that might be a good trade-in.
 

rivrfreak

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On the verizon site, it says you need to trade in a phone for that $100 credit. Maybe that's the hangup. Hopefully you have an older phone that might be a good trade-in.

Thanks socal.

I am selecting to turn in my Note8 as a trade and I've selected the option to do so. I had the first rep say to give the system 24 hrs from paying off my device to try again, second rep said you must have bought your trade in device direct from Samsung in order to qualify for the promos, and a third rep said this is an issue other Verizon members have been experiencing and she created a support ticket for me...

Still not sure the root cause...

Anyone else having this issue?
 

socal

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The Note 8 is way more valuable than $100 trade in credit. I'd suggest holding out for another promo or finding an older phone to buy off Craigslist and trade that in.
 

rivrfreak

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Samsung is offering a $300 credit for the Note8. The $100 off is for upgrading through Verizon which appears to be the problem...

UPDATE: I just received a notification from the Samsung store that their $300 trade in credit is now $400... which is salt on an opened wound because I'm getting the same error when trying to upgrade....unavailable promo.PNG
 

Fr0gburp3r

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Jul 15, 2013
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Samsung is offering a $300 credit for the Note8. The $100 off is for upgrading through Verizon which appears to be the problem...

UPDATE: I just received a notification from the Samsung store that their $300 trade in credit is now $400... which is salt on an opened wound because I'm getting the same error when trying to upgrade....View attachment 290287

How are you getting $400 for your trade in? I just went to the website and I’m only seeing the $300 trade in offer.
 

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