Data drops off randomly

[Jaramie10]

I had a Nexus 5 for about 4 months and noticed my data would drop off regularly in my city. I recently purchased a galaxy s5 (1 month ago) and I still am seeing my data to randomly stop working. Pandora, social media, apps, and browsing on my phone will all of a sudden stop. Has anyone else had this issue? I've called t mobile about this several times and they have no clue and told me I'm the only one who has this problem which I find hard to believe... help me guys!

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[Almeuit]

Very weird.. If they aren't sure I'm not really either as I would think it's a tower issue.

Is it only happening when you go into big buildings or something?

Sent from my T-Mobile Note 3 using AC Forums.

 

[Jaramie10]

It happens pretty much everywhere in the city. Doesn't really matter if I am inside or outside. It's strange

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[Rirruto]

I've encountered this intermittently for the past few months. I first noticed it in March while I was in Vegas. I've encountered it numerous times while home in NY as well. I will have to toggle airplane mode off and on to get my data working again. Seems to be a somewhat widespread issue when looking at the comments on this article.

T-Mobile LTE network stalling, or dropping out? You're not alone | TmoNewsTmoNews

 

[IAmSixNine]

for me the fix was changing the APN Protocol setting From IPv6 to IPv4.
This may require you to create a new APN all together. IF so name it something different then copy its contents.
your results may vary but i no longer have that lack of data problem.

 

[sheba510]

I have the same problem on my LG G3. If I am running a data intensive app, it will just stop responding. Happens sporadically through the day. I went to the T-mobile store and the tech told me it was because I was running an app that was not compatible with my phone. I did not believe that as the network freezing happens with a lot of apps. So I just toggle airplane mode at the network starts responding again. I have not tried to change the APN protocol. Might try that next.

 

[Jaramie10]

Yeah I call Tmobile and they have been working on the towers in my area. It's been 2 weeks and counting.

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[CFR0628]

Well, if they are telling the truth, that could be a good thing after you wait it out. I could be normal maintenance and repairs, or it COULD be tower upgrades.

 

[Kdroid]

I've also had this happen several times a day for the last few weeks and managed to stop it (cross fingers) by manually placing the phone in GSM then wcdma/GSM and back to LTE. For what ever the reason I've not seen the data drop off since.

Sent from my SM-G900T using Tapatalk

 

[Jaramie10]

Upgrades would be excellent. They did tell me months ago they had more upgrades to do by me. ☺

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