Data Usage Widget Connecting Glitch?

[FS5716]

I went to Verizon yesterday and I got a new phone, the Samsung Stratosphere. Now I personally love the phone, except for one little thing. The Data Usage widget has been stuck in "connecting" since around 9 o clock last nite, and I'm scared to pieces that it'll run up the bill. I've tried opening it and logging into the app to make it stop as other threads on this forum have said to do, but it says "last login did not successfully complete, please try again" and it always says that. Now the only way that it'll stop this loop is if I put the phone in airplane mode. I don't want to be using up all my data for something that I'm sorta in the dark about. Please help me make it stop.

FS5716

 

[acejavelin]

I went to Verizon yesterday and I got a new phone, the Samsung Stratosphere. Now I personally love the phone, except for one little thing. The Data Usage widget has been stuck in "connecting" since around 9 o clock last nite, and I'm scared to pieces that it'll run up the bill. I've tried opening it and logging into the app to make it stop as other threads on this forum have said to do, but it says "last login did not successfully complete, please try again" and it always says that. Now the only way that it'll stop this loop is if I put the phone in airplane mode. I don't want to be using up all my data for something that I'm sorta in the dark about. Please help me make it stop.

FS5716

I doubt it is running up your usage, since using the My Verizon service doesn't count against your data usage (or so they say!)... I would go to Settings -> Applications and find the My Verizon Mobile app, Force Stop and Clear Cache and Clear Data, then Uninstall Updates, reboot phone, go to Play Store and install updates for My Verizon Mobile, then launch the app again, it should prompt you to login again. If the trouble continues I would call tech support, but realize they will probably tell you to factory default the phone.