Day one and no Netflix?

[AG212]

Curious to see if this happened to anyone else. Purchased my Chromecast from the Play Store shortly after the announcement event, received an order confirmation, then a shipment confirmation a few days later, and now have had the device for several days, without any indication of a code.

Shot Google an email after a few days and they said if I was before the cutoff (which I clearly was) that I would receive a code soon, and to wait. Well, six days later and still no code.

Not a deal breaker or anything since I think theres still a lot of value in Chromecast and have found it quite useful, just kind of irked that Ive seen people order day one and get their codes pretty quickly from the Play Store while mines MIA.

Anyone else seemed to have been skipped over?

 

[Devlyn16]

The day mine came and I didn't have the codes I called the support number on the invoice. CSR told me they would investigate. I hung up the phone and my code arrived in a couple of minutes. Call don't Email!

 

[DirkBelig]

I ordered my CC from Amazon a few hours after the time they announced the next day as the cutoff (I ordered at 11:30 pm EST, three hours after the supposed cutoff) and still got the code from Amazon a few days before it shipped.

 

[anon(847090)]

i ordered via amazon. They said I will get the code 5 days after shipping. I got the code yesterday(10 days after shipping)

 

[randyw]

I had to Email Google the day mine arrived. They sent me the code about 10 minutes later.

 

[prissysox]

I've bought three from Best Buy and gotten codes with them all.

Sent from my HTC One using AC Forums mobile app

 

[Edmund J]

I didn't get a Netflix code either, and the device was purchased first day from the Google Play store. I submitted a help request via the app, and was sent a list of criteria which were all satisfied. Since then, my help desk ticket has been passed around like a cheap hooker. I feel slighted. You would think a large corporation could find a quick and easy remedy. Like you said, not a deal breaker, but, c'mon man!

 

[DirkBelig]

Does this code stack on top of the free month you get when you sign up to Netflix? IOW, can I take the free month and then after it expires add the coupon for the next three months? Thanks.

 

[Devlyn16]

I believe I have read the code stacks, however I've also seen reports the codes expire 12/31/13 so be careful with multiple coupons.

 

[AG212]

Spoke to CSR on the phone per the suggestion, and Im still kind of baffled at their response.

He acknowledged my purchase as being on the 24th and the cutoff as being on the 25th....came back on the line and told me I must have hit the cutoff. I pointed out this was 24+ hours before the cutoff, and that the store says placed before the 25th at whatever time would get codes, and after that they still held that I was somehow after the cutoff?

What that most likely means to me is they acknowledged that I somehow got skipped over in the system and that they now have no codes at all. so its not like they could have just handed me one.

I swear Ive never had a customer service experience where they clearly just said they screwed up somewhere lol.

 

[Farish]

Spoke to CSR on the phone per the suggestion, and Im still kind of baffled at their response.

He acknowledged my purchase as being on the 24th and the cutoff as being on the 25th....came back on the line and told me I must have hit the cutoff. I pointed out this was 24+ hours before the cutoff, and that the store says placed before the 25th at whatever time would get codes, and after that they still held that I was somehow after the cutoff?

What that most likely means to me is they acknowledged that I somehow got skipped over in the system and that they now have no codes at all. so its not like they could have just handed me one.

I swear Ive never had a customer service experience where they clearly just said they screwed up somewhere lol.

I would ask for a manager in this kind of situation. I bought mine 5 hours before the cutoff and as soon as it was shipped I got the code.

 

[mikejordantx]

I ordered mine from the Play Store on day one, met all the criteria, finally decided to call after never receiving my code.

Here are the two emails that I've received since then:

Hello Mike,

Thank you for contacting Google Play Support.*It was a pleasure getting to speak with you today. As promised, I've forwarded your case to a specialist to begin working to resolve your issue as soon as possible.

In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email.

Thanks again for your patience and understanding.

Regards,

Brandy
Google Play Support Team

Followed on the same day, August 8 by:

On Thu, Aug 8, 2013 at 1:34 PM, <googleplay-support@google.com> wrote:
Hello Mike,

Thank you for your patience. I have escalated the issue of the Netflix code with our Core Team. We will be sending out there promo Netflix code as soon as we get some more on our hands.*

Let me know if you have any questions.

Regards,

Brandy
Google Play Support Team

I'm gonna call back tomorrow and ask for a customer service supervisor.

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