News Dbrand offers customer $10,000 and an apology following backlash

[AC News]

A customer seeking support from Dbrand got more than they asked for, including an offensive joke about their family name.

Dbrand offers customer $10,000 and an apology following backlash : Read more

 

[winmod21]

. . "the company did not get back to us in time for publication." ???????
You shouldn't have any meaningful 'publication' deadlines for gossipy articles like this ^^.
You're not the Washington Post.
What'd you do, give them a whole day to "get back to" you?
The quality of AC News articles seems to be steadily worsening.

 

[SyCoREAPER]

Oh FFS. When you buy from a company you learn about them before purchasing (if you don't research a company you are foolish).

Dbrand is known for their wiseassery, swearing and insults in the sense of (off) humor. If you can't handle it, don't use a company like them and find a "traditional" company who read from scripts like monkeys, don't act human at all and is entirely impersonal.

They should have stuck by their humor/brand and not caved. The apology makes it look weak and an admittance to guilt where there is no guilt.