dead pixel acceptable?

[noteiii007]

When my clock is on the side bar I can clearly see a dead pixel on the bottom of the phone above the home button.

For such an expensive phone this is a problem for me. Anyway to solve this or I have to now go though tmobile customer care for a replacement?

I only see the pixel when screen is black and clock is on side panel. It is anoying to think I paid a lot of money and I see this glowing dot.

Posted via the Android Central App

 

[blitz118]

If it's not acceptable to you, then take the phone back. It's as simple as that.

 

[noteiii007]

Does anyone else have this issue? I actually thought dead pixels was a thing in the past and not with a 940.00 phone

Posted via the Android Central App

 

[blitz118]

My Edge will be here in two days, so I can't check for dead pixels. Did you pay $940 for the phone? I though the T-Mobile version was $870 off contract. I checked my one-year-old Note 3 for dead pixels and screen burn-in from the video instructions below, and it had no dead pixels or screen burn-in. If you run the test below, and you have dead pixels, and it bothers you that much, then you should take the phone back.

 

[tbran]

You have 14 days...Personally if I notice a dead pixel, then back she goes

Sent via the Samsung Galaxy Note Edge®

 

[NotAnAppleGuy]

Mine will be here later today. Ill play with it, but I won't put it in service till I get my case.

 

[noteiii007]

My Edge will be here in two days, so I can't check for dead pixels. Did you pay $940 for the phone? I though the T-Mobile version was $870 off contract. I checked my one-year-old Note 3 for dead pixels and screen burn-in from the video instructions below, and it had no dead pixels or screen burn-in. If you run the test below, and you have dead pixels, and it bothers you that much, then you should take the phone back.

https://www.youtube.com/watch?v=REj8WpT7Mqw

Yes that price was with tax and overnight ship.

Posted via the Android Central App

 

[ahmad12]

Just go to T-Mobile and exchange the unite under your 14 days return policy do not do a warranty replacement.

 

[noteiii007]

I can't goto store as I bought it online. Though common sense for better customer experience would allow stores handle exchanges etc.

At first the agent told me I have to send it back in under buyer remorse. After saying no, they are sending a replacement. AT FIRST I was sent to tech support but they don't even have ones to send out under warranty.

Posted via the Android Central App

 

[bandit1091]

I have the same issue when my night clock comes on of it comes on its finicky sometimes it will work so etudes not but more importantly my heart rate sensor isn't working it hasn't worked that we'll since I got the phone and I thought maybe I wasn't holding my finger on the sensor right but yesterday it stopped completely the red light will not light up on the back of the sensor I can't use it for taking selfies either anyone else had this problem? I love the phone though