Defective and needing to exhange

skatergirl

Retired Moderator
Mar 22, 2011
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Well, my Excite is defective and is being exchanged.

There are times when the unit will not turn on and it takes several minutes and tries to get it up and running.

Thank goodness Amazon.com is such a great company in regards to customer service. I checked online and saw that I was beyond my 30-day return window so I called Toshiba. The support person told me to send it in for repair. I was quite disappointed because I was sure I was going to be stuck with a lemon.

I called Amazon, yesterday, and there is a new replacement waiting for me at home right now.
 

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