Defective One - go through Verizon or HTC?

[R01k]

So, my One's top speaker sounds like blown and the phone is still under full warranty. Who would be better to contact: HTC or Verizon?

 

[UJ95x]

HTC. If it's an issue like a blown out speaker, the warranty should cover it. That way you don't get charged like you would if you were using an insurance claim

Sent from my Galaxy S4 running SlimKat 4.4.2

 

[R01k]

HTC. If it's an issue like a blown out speaker, the warranty should cover it. That way you don't get charged like you would if you were using an insurance claim

Sent from my Galaxy S4 running SlimKat 4.4.2

Thanks. I'm not under insurance, but still with the factory warranty.

 

[UJ95x]

Thanks. I'm not under insurance, but still with the factory warranty.

All the more reason to go through HTC

Sent from my Galaxy S4 running SlimKat 4.4.2

 

[R01k]

All the more reason to go through HTC

Sent from my Galaxy S4 running SlimKat 4.4.2

Yeah, sounds good to me.

 

[BBSeattle]

Under full warranty? Go through Verizon....call CS, they will have a replacement to you by tomorrow.

 

[dpham00]

I had a blown speaker issue on my HTC rezound. Verizon Sent me a replacement under warranty

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

 

[BBSeattle]

From what I understand, with HTC you will need to send the phone in and it could take a week or more......

 

[bholt6]

I had my camera replaced through HTC. My phone was in great shape with 0 other issues so I didn't want to mess with a refurb from Verizon. When I got my phone back it was updated and at the time s-off wasn't achievable. I contacted Verizon and they sent a replacement (really wanted s-off again so I figured I'd try it)...it had horrible gaps and the body didn't line up. It also still had the camera issue. I sent it back right away. If you like the shape your phone is in and can handle it being gone for a week, HTC is by far the way to go.

Sent from my HTC6500LVW using Tapatalk

 

[R01k]

Verizon sent me a refurbished one with a huge gap on the top edge that I sent back inmediately. Then they gave another without gaps but with a tiny dent in the bottom edge. Anyways, I can very well live with that. So far no problems with the replacement... knocking on wood.

 

[UJ95x]

Verizon sent me a refurbished one with a huge gap on the top edge that I sent back inmediately. Then they gave another without gaps but with a tiny dent in the bottom edge. Anyways, I can very well live with that. So far no problems with the replacement... knocking on wood.

Wow. That sucks D:

Sent from my Galaxy S4 running SlimKat 4.4.2

 

[dpham00]

Verizon sent me a refurbished one with a huge gap on the top edge that I sent back inmediately. Then they gave another without gaps but with a tiny dent in the bottom edge. Anyways, I can very well live with that. So far no problems with the replacement... knocking on wood.

Verizon's CLNR program is iffy at best, but if you have a problem, just send it back. A CLNR should look like new.

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro