A
Android Central Question
Hi all!
This is my first post, but not for a happy reason.
Briefly, I took my Asus Zenfone 4 screen (broken) to exchange.
The technician (friend that I trust) asked me my unlock pass (PIN) and unlock screen pass too, to restart it for tests. He removed the passwords to work freely. Restarted the phone 2 times, everything ok.
The problem (a bit desperate) is that now, supposedly for no reason, we can't access phone. Says: To start your Android, enter your PIN (Pin, not password, just numbers). Seems like smartphone took a PIN itself.
We tried old PIN few times but says that 3 more attempts and the data will be deleted (!!).
(Note: I had App Lock installed and protected almost all important apps with the same Pin, but I think there's nothing to do with this problem).
The only solution will be reset the system?? Unfortunately I have some files without backup that I can't lose.
There is any original Pin?
Any help is welcomed! Thank you so much!
This is my first post, but not for a happy reason.
Briefly, I took my Asus Zenfone 4 screen (broken) to exchange.
The technician (friend that I trust) asked me my unlock pass (PIN) and unlock screen pass too, to restart it for tests. He removed the passwords to work freely. Restarted the phone 2 times, everything ok.
The problem (a bit desperate) is that now, supposedly for no reason, we can't access phone. Says: To start your Android, enter your PIN (Pin, not password, just numbers). Seems like smartphone took a PIN itself.
We tried old PIN few times but says that 3 more attempts and the data will be deleted (!!).
(Note: I had App Lock installed and protected almost all important apps with the same Pin, but I think there's nothing to do with this problem).
The only solution will be reset the system?? Unfortunately I have some files without backup that I can't lose.
There is any original Pin?
Any help is welcomed! Thank you so much!