device frozen after update.

[morrie]

i downloaded the update but my device is completely frozen. i can't do anything, even put in my password or turn it off.

 

[bbmjack]

i downloaded the update but my device is completely frozen. i can't do anything, even put in my password or turn it off.

Is your phone hot ?

Posted via the Android Central App

 

[morrie]

the phone is fine. not hot. update installed fine but froze everything.

 

[bbmjack]

the phone is fine. not hot. update installed fine but froze everything.

Leave it for a while and check later

Posted via the Android Central App

 

[Mojave]

Have you tried a battery pull?

 

[morrie]

the battery pull did the trick. thank you.