Disconnecting calls in Nexus 4

[Chethan Rajashekaraiah]

HI
i own an nexus 4 - 8 G.B phone .When i make call the display goes off and i have no control on my phone ,I cant able to cut the call ,even the lock button doesn't work .

My previous android phone i.e. HTC, display goes off if i take the phone near to my ear and again display gets on once if i take back but in my new nexus 4 when i dial the number the display goes off and never switch on the display unless and untill the person from other side disconnect the phone

Please help me on this

Regards,
Chethan Rajashekaraiah

 

[ohyeahar]

Sounds like you have something blocking the proximity sensor which is on the top left of the device.

 

[olops]

Clean the glass above the proximity sensor. If you have a screen protector installed, remove it and see if the problem still occurs. If yes, it may be a hardware problem, or there's dirt trapped between proximity sensor and the glass.

 

[Chethan Rajashekaraiah]

The wired problem happens only few times but not all the time .Any how now i have removed my screen protector i will get back to you soon with updates

Thanks for quick response

 

[Chethan Rajashekaraiah]

No still i have the same problem !

 

[Chethan Rajashekaraiah]

Anything else do i need to do ?

 

[greydarrah]

Do you have a case or bumper on the phone? If so, try taking that off. It could also be blocking your proximity sensor.

 

[olops]

Mine actually had dust between the proximity sensor and the glass. The person at LG made sure the dirt wasn't there after replacing my LCD (for other reasons). I suggest you send it in for Warranty.

As a workaround, you can press the power button to end a call. You need to enable this somewhere in accessibility options.

 

[Chethan Rajashekaraiah]

Where do i need to send for warranty ?