- Dec 26, 2018
- 34
- 0
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I got a Note 9 in December and it's been a dud. I'm hoping to get tips to make it less of a dud, unless I can get a refund.
Even the screen protector they applied for me fell off.
First problem was Bixby. Hated it, tried disabling, and several hours with support eliminated the automatic scroll-to-it on the leftmost screen feature and made it so I had to double click the button to activate. Small progress. I found a YouTube video about rerouting the Bixby button. Salvation!
Second problem was Google Play Store ads popping up when editing all apps. I solved that by disabling or removing all Google apps. Again, several hours of effort.
Third problem has been the pie downgrade. There were little things I loathed (shifting time to left, cartoon icons, battery drain) and one major downgrade: the destruction of the recents and split screen feature.
The difficulty I have is Samsung's poor corporate culture. Support staff were clearly never instructed on options. I was told that nothing could be done about Bixby. This was clearly false. There was an app! And Note 8 had an easy opt-out feature. Why remove options?
I had the same bad experience with pie. They told me a rollback was not possible. But I have seen apps, although I'm told I could void my warranty. And why would Samsung not provide a rollback option?
Better yet, have they not been informed of the doctrine of informed consent? Had I been advised of the upgrades and downgrades in pie I would have passed on the update. Now I'm left with a garbage phone, not anywhere near its purchase price.
To me this is like getting a recall notice on your new car then when you pick it up you find that heated seats are gone, and country music AM radio stations added. WTH! I'll never listen to those stations and I liked heated seats.
Hopefully I'll be compensated for my wasted time and given a full refund.
Even the screen protector they applied for me fell off.
First problem was Bixby. Hated it, tried disabling, and several hours with support eliminated the automatic scroll-to-it on the leftmost screen feature and made it so I had to double click the button to activate. Small progress. I found a YouTube video about rerouting the Bixby button. Salvation!
Second problem was Google Play Store ads popping up when editing all apps. I solved that by disabling or removing all Google apps. Again, several hours of effort.
Third problem has been the pie downgrade. There were little things I loathed (shifting time to left, cartoon icons, battery drain) and one major downgrade: the destruction of the recents and split screen feature.
The difficulty I have is Samsung's poor corporate culture. Support staff were clearly never instructed on options. I was told that nothing could be done about Bixby. This was clearly false. There was an app! And Note 8 had an easy opt-out feature. Why remove options?
I had the same bad experience with pie. They told me a rollback was not possible. But I have seen apps, although I'm told I could void my warranty. And why would Samsung not provide a rollback option?
Better yet, have they not been informed of the doctrine of informed consent? Had I been advised of the upgrades and downgrades in pie I would have passed on the update. Now I'm left with a garbage phone, not anywhere near its purchase price.
To me this is like getting a recall notice on your new car then when you pick it up you find that heated seats are gone, and country music AM radio stations added. WTH! I'll never listen to those stations and I liked heated seats.
Hopefully I'll be compensated for my wasted time and given a full refund.