Disney+, Star+, HBO Max and Prime video, video playback is squished

[Mellosaurio]

When I try to watch a show on any of this services, the whole screen (including the notification bar) and video is squished, from a 20:9 aspect ratio to an 18:9. But even when the pause, subtitles, etc button are visibly squished and to the side, their functionality is on the right place, the real pause button is on the center even if it looks a bit to the left. I don't know why this is happening, any help is helpful. I'm using a Motorola moto g20

 

[mustang7757]

Welcome to AC!

Do you have in setting under display full screen apps? Example screen shot on my s22u

 

[Mellosaurio]

I don't have that option, but the apps themselfs are fullscreen, but when I open a video they are squished, not just moved, the notification bar is a bit pixelated.

 

[mustang7757]

Im not sure anything can be done about that unless other members can chime in, can u post a video?
https://forums.androidcentral.com/showthread.php?t=413366

 

[Mellosaurio]

I can't take a screenshot as the app doesn't let me, but I took a picture with another phone. In the picture you can see that a sizeable chunk of the screen is missing. Also the corners of the video are curved, like it is the phone's corner. Also to pause the video I have to click the fast forward button, so this is purely visual

 

[mustang7757]

Can you u use your finger to zoom in ?

 

[Mellosaurio]

Yes, it is already zoomed in

 

[mustang7757]

Try resetting app preferences, go settings>apps>3 dots upper right corner tap>reset app preferences

 

[Mellosaurio]

It is still happening

 

[B. Diddy]

Do the images themselves look squished, or do they look normal? Remember that very few movies or TV shows (if any) are filmed in 20:9 ratio, so if it's just trying to show the whole frame (usually 16:9), there's bound to be some empty space to the sides.

 

[Mellosaurio]

The video itself is fine. You are right that there should be space to the sides, but there is double the space in one side over the other

 

[mustang7757]

Does this device have a SD card ? If so are you downloading and watching from there?