Does anyone know anything about Asus Warranty?

[diesteldorf]

Technical Question: Asus Warranty Repair

Recently, I was having issues where my tablet would freeze at the Google Startup screen. Several times I was able to reboot via the power and down volume. However, the last time, it froze and refused to bootup. It just sat at the Google screen.

Fastboot worked and I was able to reflash. However, it still refused to boot up.

I researched and was thinking it may be an issue with the motherboard.

I was just advised the warranty repair was completed. When I asked what they did to fix it, I was told:

"The technicians were required to reflash or update the BIOS."

Question: What does this mean and is it very different from flashing via fastboot?

I am a little surprised, because I thought it was a hardware issue and not just a software one.

I may never know for sure, but I'd like to think this wasn't an issue I caused.

 

[wizzrah]

Re: Technical Question: Asus Warranty Repair

Recently, I was having issues where my tablet would freeze at the Google Startup screen. Several times I was able to reboot via the power and down volume. However, the last time, it froze and refused to bootup. It just sat at the Google screen.

Fastboot worked and I was able to reflash. However, it still refused to boot up.

I researched and was thinking it may be an issue with the motherboard.

I was just advised the warranty repair was completed. When I asked what they did to fix it, I was told:

"The technicians were required to reflash or update the BIOS."

Question: What does this mean and is it very different from flashing via fastboot?

I am a little surprised, because I thought it was a hardware issue and not just a software one.

I may never know for sure, but I'd like to think this wasn't an issue I caused.

Hi there.

If you didn't tamper with the device (Root, etc.), then it's highly unlikely it was your fault. In simple terms, the BIOS is the backbone of a firmware, giving it it's interface. What they might have done is wiped the OS and everything else, and re installed anything that needed to be installed. Sort of like a fresh start per say.