Does anyone know what's happening with the Samsung Moment??

c3PreO

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When the Samsung Moment was first relased by Sprint last November for $179 after a $100 mail in rebate and some retailers like Best Buy were offering $179 with instant rebate...... we get to today....

Sprint has discounted the Samsung Moment to only $99 and Best Buy has totally dropped the Moment from its Sprint lineup.

What's going on??? Why the fire sale??? Why is Sprint trying to rid or dump the Moment??? Is it full of problems or a new Samsung 4G is on the way???

I usually look at the carrier (Sprint) pricing to indicate product longevity. Third parties like Amazon, Best Buy, Radio Shack etc have always offered better pricing than the carrier especially when it comes to mail in rebates.
But when the carrier prices the product at $99 (like many of its non smartphones) and Best Buy has stopped carrying the Moment????

I recall the Moment and Hero were about the same price (at Sprint) and now the Moment is only $99 and the Hero is $149. Does Sprint have a ton of Moments that it wants to get rid of??? Is the product not selling???

I don't know what all this means. Just suspicious. I hope it means maybe we're looking for a new Samsung Moment (4G) replacement sometime soon maybe but I haven't heard of anything yet. But I thought the new 4G was suppose to be the HTC Supersonic??? Maybe a Samsung one too!?!?!?


http://www.androidcentral.com/samsung-sprint-release-4gwimax-android-phone-next-year

Best Buy Discounts HTC Hero, Samsung Moment - Reviews by PC Magazine
Confirmed: Best Buy lowers HTC Hero, Samsung Moment down to $99.99 | Google Android Blog
 

ether813

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probably a price drop to move units...not as many people think the Samsung Moment is as sexy as the HTC Hero...I have large hands so I actually preferred the size of it, and for a device with a full qwerty, it has a much better build quality than the pre i use to have.
 

ancient_dragon

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Well at the local two Best Buys I visit, they have stopped carrying Sprint all together. So I wonder if Best Buy as a whole is not going to carry Sprint in the future, and maybe they are just selling through what they have on hand. I don't know if its just my local two Best Buys, but thats all I can go by. They use to have Sprint, and just started stop carrying them recently. But the Moment is not a bad phone, and the price decrease does not stem from that.

More than likely its one of two things causing the price decreases. Either the Moment just isn't "popular" enough, which doesn't say anything against its quality, or maybe they are going to unleash new Androids, and are trying to sell through what they have before they announce it. But to my knowledge, the price decrease does not come from a negative reason such as it being a crappy phone with issues.

Also other companies have put good phones at really good prices without something having to be wrong. I mean just look how Verizon has buy one get one on their phones right now. The droid would be same price per each one if you get two of those. I just believe if the Moment was having such bad issues, the ratings on it would be a lot lower. Its one of the highest rated by users on Sprints website, and Amazon and the like. So I think whatever is making the phone cheaper, isn't a bad thing.
 
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fatsack

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well at my best buy they told me that some stores are only allowed to carry 3 carriers. i looked at a few around my area and they have sprint, verizon , att. when i went to visit my mom in her area they have t-mobile instead of sprint.

also both the moment and hero are $99.00 over here.

look at the iphone it's $99.00 also.

i think it's all the companys just trying to compete, anyway the more moments out there the better chances they will make an extended battery for it
 
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c3PreO

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I just want to say thanks to those who answered my question. For the most part I agree with all of you.

I just want to bring to light for those of you still sitting on the fence whether or not to get a Samsung Moment is that its a good phone. Good build quality, performance, upgradable to Android 2.1 and now available at a great price.

For what ever reason the Samsung Moment is selling at low price just means more money in your pocket.

Thanks!!


http://www.androidcentral.com/how-manually-update-your-samsung-moment
 
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ancient_dragon

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well at my best buy they told me that some stores are only allowed to carry 3 carriers. i looked at a few around my area and they have sprint, verizon , att. when i went to visit my mom in her area they have t-mobile instead of sprint.
I was unaware of that limitation to only carry 3 providers. As my two local best buys both carry Tmobile instead of Sprint as you mentioned. So that explains it. Like I said, I could only go on what I saw from my local stores and had no idea if it meant anything. But as far as I'm concerned, I'm just about to hopefully buy a Moment, so if they felt like dropping the price even lower. I'd be okay with that :)
 

Jerry Hildenbrand

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When the Samsung Moment was first relased by Sprint last November for $179 after a $100 mail in rebate and some retailers like Best Buy were offering $179 with instant rebate...... we get to today....

Sprint has discounted the Samsung Moment to only $99 and Best Buy has totally dropped the Moment from its Sprint lineup.

What's going on??? Why the fire sale??? Why is Sprint trying to rid or dump the Moment??? Is it full of problems or a new Samsung 4G is on the way???

I usually look at the carrier (Sprint) pricing to indicate product longevity. Third parties like Amazon, Best Buy, Radio Shack etc have always offered better pricing than the carrier especially when it comes to mail in rebates.
But when the carrier prices the product at $99 (like many of its non smartphones) and Best Buy has stopped carrying the Moment????

I recall the Moment and Hero were about the same price (at Sprint) and now the Moment is only $99 and the Hero is $149. Does Sprint have a ton of Moments that it wants to get rid of??? Is the product not selling???

I don't know what all this means. Just suspicious. I hope it means maybe we're looking for a new Samsung Moment (4G) replacement sometime soon maybe but I haven't heard of anything yet. But I thought the new 4G was suppose to be the HTC Supersonic??? Maybe a Samsung one too!?!?!?


http://www.androidcentral.com/samsung-sprint-release-4gwimax-android-phone-next-year

Best Buy Discounts HTC Hero, Samsung Moment - Reviews by PC Magazine
Confirmed: Best Buy lowers HTC Hero, Samsung Moment down to $99.99 | Google Android Blog

Just now thought of this. Didn't Sprint/Samsung show a testing phone that was the Moment with an on board HDTV tuner?

That's a damn good reason to want to get rid of the non HDTV Tuner versions of the Moment.
 

c3PreO

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Just now thought of this. Didn't Sprint/Samsung show a testing phone that was the Moment with an on board HDTV tuner?

That's a damn good reason to want to get rid of the non HDTV Tuner versions of the Moment.

Yes, I think you're probably referring to the Samsung M910 (Moment2).
It appears to be on Sprint’s roll out plan…
Samsung M910 | New Sprint Cell Phones


Here’s a link to a Samsung Mobile DTV-enabled Moment with HD ATSC antenna…I don't know if this is the M910 or not...it looks like a standard Moment to me with an optional plug-in antenna.
Samsung's Mobile DTV-enabled Moment hands-on -- Engadget
http://www.engadget.com/2010/01/05/samsung-moment-being-trialed-with-mobile-dtv/
 
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Droid_Moment

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meh, I don't care about tv on a small screen, I'm not liking the moment that much at all REALLY so I'm gonna see what Sprint has up next these up coming months to change phone to something better than the moment...
 

Jo_795

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Yes, I think you're probably referring to the Samsung M910 (Moment2).
It appears to be on Sprint’s roll out plan…
Samsung M910 | New Sprint Cell Phones


Here’s a link to a Samsung Mobile DTV-enabled Moment with HD ATSC antenna…I don't know if this is the M910 or not...it looks like a standard Moment to me with an optional plug-in antenna.
Samsung's Mobile DTV-enabled Moment hands-on -- Engadget
Samsung Moment being trialed with Mobile DTV -- Engadget


it could be that samsung is releasing a samsung moment 2 but its definitly not the m910... if you guys read these articles and picture look at the inventory it says SAMSUNG M810 PINK < these are the instinct series....
im surprised how come nobody ever said anything when they first published this.. its clear how inaccurate this information is.. i didnt say anything because i assumed people read and look carefully at the picture.. but i got irked that i just had to say it because peoople dont read :( 2-3 articles publilshed this ... wtf dont they edit there own stuff? misleading and shows how much you can really trust these sites..
 
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Double Tap

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Samsung Moment and Best Buy

Reposted here from my post at CrackBerry.com

OK here is my tale of misery.

First off before I say anything bad, I have to say that although I was on the phone with at least 15-20 CS reps over the past two days and one store manager in person every one of them, with one major and one minor exception were a pleasure to deal with. Courteous, and made every attempt to help. All the stories about crap CS at Sprint did not apply to me. They have cleaned up their act big time. I was very impressed.

Now to the nightmare:

I will start off with my visit to Best Buy in Gateway Center Store #1886. Before I decided to get the phones, I called BB to see what the price is for two Moments with a 1500 family plan. The person on the phone named Monica, said $99. An hour later my wife and I walked in and immediately went to the mobile phone desk where this "sales person", not Monica, was seated texting on her Blackberry. After waiting a few seconds I said excuse me I would like to get a Sprint family plan and possibly two Samsung Moments. This "sales person" obviously a child with a poor upbringing, a total lack grace and social skills looks up and said "I need ID" in a rather snotty and resentful tone of voice, and with an attitude. Needless to say I was quite surprised by that, and I immediately said "please", upon which she said "I need ID". At this point I was getting a bit upset so before I walked out I repeated in my manner and voice designed to show displeasure with her, "please". She must have had at least enough IQ points to understand me because she then changed her tone of voice and said "I need some ID, please". So I took out my drivers license for her, she looks at it and then turns to an associate (Billy), hands it to him and said take care of this person.

The new sales person proceeded to take care of us in a way that was quite professional. However he had a lot of problems porting the numbers and with the computer systems in the store, and the paper work, what should have been a 15-20 minute transaction turned into an hour and a half.

Here is the part that convinced me that I will not to business with BB again. After everything is done and they ask for my credit card the bill comes to $349. I looked at the total and said that is incorrect, it should be $198 + tax. Billy said why and of course I said each phone is $99 and I called the store and asked and that is what I was told. I was asked who I spoke to and I said Monica. Monica happened to be standing at the counter and denied that she spoke to anyone on the phone about a Samsung Moment and Family Plan. Monica also is the supervisor of that department.

I told them I was not going to pay $349 and a long conversation ensued at which point I asked Billy to come with me to a computer that has internet access and I will show him I can buy the phones at Wirefly.com for $99 each.
After I showed him that we went back to the sales counter and he said he can't sell them to me at that price. I told him fine, cancel the order and started to leave. At this point Monica told him to do the deal at my price.

This was one of the worst shopping experiences I have ever had.

Now come the even bigger nightmare with the phones themselves.

We get home and about 2 hours later I check my phone and it is up and running, no problem. The phone for my wife is not active so my first of many calls to CS starts.

As I said the people at Sprint CS were excellent.

It seems that when the Best Buy "sales people" were setting up the porting they screwed up and ATT did not want to release my wives number. After literally one hour and twelve minute (yes I timed it) the phone was activated properly. This is only the beginning of the problems.

Next day, Friday morning I am able to reconfigure my Wi-Fi router with the help of D-link to get my phone to use it. I had to go from WAP2 to WAP or the phone would not connect. OK, problem no big deal and I am not complaining but it is a necessary point for later in the story.

My wife goes to work and I am left to configure the email. This is truly pathetic. First I have to point out I have never had a smart phone before because I never needed a phone for anything other than calls. Therefore up to this point I am totally ignorant about using a smart-phone, touch screen, and anything related to a smart phone. Although I am not at all unfamiliar working with computers.

So now I try to configure the email client. I want to use Microsoft Exchange to sync with my corporate email. It is almost beyond belief that no one at CS could help me. I have spent so much time dealing with the issue that I can't remember the details. They kept telling me to use the email that kept asking me if the server was POP3 or IMAP and I kept telling the that it was neither and no matter what I did to configure either it would work. All of this took over two hours of talking to CS and numerous people, basically all very nice and tried to help but did not have a clue.

I decide I would drive to my companies IT department a good 40 miles in lovely NYC- Long Island traffic to see if they could help. As I get within a quarter mile of IT I see what looks to be a Sprint store with a repair center so I pull in. Although this a physically a large store it does not do repairs. I get to speak with the manager and he tries to help me. He spends 15-20 minutes on the phone with CS and ATS and computer and nothing. It seems that even though Sprint has been selling the phone since about Nov.9th they have not updated the computer system with information available concerning a number of simple issues for this phone.

The manager then said he would call a top tech he knows from a store he used to manage and this tech was great. All it took was a 45 second phone call to someone that actually knows about the phone to be told that if you go to the menu and scroll down to the very end there is an icon that is called work email. It is mind boggling to me and almost totally beyond belief that in talking to so many CS and ATS people that no one knew that to access Microsoft Exchange all you had to do is go to the menu and tap the work email icon. Once I did it was very easy to input all the necessary information to configure the push email.

Now getting back to Wi-Fi. last evening and a good part of the night was spent trying to get my wives phone to connect to the Wi-Fi. Needless to say the phone will not connect no matter what was done and believe me, we tried every thing conceivable to get the phone to connect. At the very end of dealing with the last CS/ATS rep I was told a bunch of BS about dealing with the router manufacturer or Samsung about the phone and was told I MIGHT be able to get a replacement phone but it would be a refurb. I said no way will I accept a refurb., either I get a brand new phone or I will switch back to ATT. I asked to be connected to retention and was. The person at retention was actually quite annoyed that CS had such a bad attitude with me and not told me that since I was within the 30 days all I need to do was bring the bad phone back to Best Buy and they would exchange it on the spot for a new phone.

All in all the Sprint CS reps were very polite, courteous, and tried to help. Some were more knowledgeable than others but with one major and one minor exception great people. Best Buy on the other hand is a company that I will never purchase anything from again unless I am in a situation that leaves me with no other choice as to where I can get the item.
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Their swords, and every other terrible implement of the soldier, are the birth-right of an American ...the unlimited power of the sword is not in the hands of either the federal or state governments, but, where I trust in God it will ever remain, in the hands of the people."
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c3PreO

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it could be that samsung is releasing a samsung moment 2 but its definitly not the m910... if you guys read these articles and picture look at the inventory it says SAMSUNG M810 PINK < these are the instinct series....
im surprised how come nobody ever said anything when they first published this.. its clear how inaccurate this information is.. i didnt say anything because i assumed people read and look carefully at the picture.. but i got irked that i just had to say it because peoople dont read :( 2-3 articles publilshed this ... wtf dont they edit there own stuff? misleading and shows how much you can really trust these sites..

I think you're absolutly right. I went back and Googled Samsung Moment 2 M910 and found that M910 is mostly an asumption.

You're right that the 800 series is the Instinct.
The Instinct aka SPH-M800.
The Instinct S30 aka SPH-M810.
The Instinct S50 aka Instinct HD, SPH-M850.
And the Moment is aka SPH-M900.

The Sprint Roadmap photo does not list the SPH-M910, but somewhere, someone got the asumption that the Moment 2 aka M910 is forthcoming.

I think the photos like the Moment with DTV and others with no model reference are presumed to be the next in line and a numerical progression is speculated (M900 --> M910).

But one thing is for sure, the Samsung Moment SPH-M900 as we know it today is sure to be replaced. And Sprint's lowering of their offical price to $99 bucks and Best Buy is closing it out should indicate something is going on.

If true, the Moment M900 which was only released in November 2009, would be a short lived model. But I think that's true with any FIRST model (900 - or models that end with zero zero). So I kinda wonder what's coming down the pipe???

For those of you who are looking to join Sprint and are OK with the specs/performance of the Moment, now is a great time to pick one up for only $99 bucks!! At Sprint, that's the same price as the Samsung Instinct S30, Blackberry Curves, Motorola i365, LG Lotus Elite even the Palm Pixi....!! Which would you rather have??? The Moment would run circles around any of them!!

Me myself, I always like to buy from the carrier or Sprint corporate store rather than a 3rd party like Radio Shack, Best Buy etc. just in case I have warranty issues. The carrier usually has more phones in stock and exchanges are easier because they deal with the manufacturers directly. Whereas I think the 3rd parties deal with Sprint for returns. I just don't want the smaller shops to have to be stuck with having to deal with a return even if theres nothing wrong with the phone (like phones returned within the 30 day trial period).
 

c3PreO

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Reposted here from my post at CrackBerry.com

OK here is my tale of misery.

First off before I say anything bad, I have to say that although I was on the phone with at least 15-20 CS reps over the past two days and one store manager in person every one of them, with one major and one minor exception were a pleasure to deal with. Courteous, and made every attempt to help. All the stories about crap CS at Sprint did not apply to me. They have cleaned up their act big time. I was very impressed.

Now to the nightmare:

I will start off with my visit to Best Buy in Gateway Center Store #1886....

Here is the part that convinced me that I will not to business with BB again....

This was one of the worst shopping experiences I have ever had.

Now come the even bigger nightmare with the phones themselves....

We get home and about 2 hours later I check my phone and it is up and running, no problem. The phone for my wife is not active so my first of many calls to CS starts.

As I said the people at Sprint CS were excellent.

All in all the Sprint CS reps were very polite, courteous, and tried to help. Some were more knowledgeable than others but with one major and one minor exception great people. Best Buy on the other hand is a company that I will never purchase anything from again unless I am in a situation that leaves me with no other choice as to where I can get the item.

I totally agree with you. I've experienced the same as you, that's why I hate Best Buy. That's exactly why I always deal with a Corporate Sprint store. Be aware that there are Sprint stores that are 3rd party vendors but look like a "Sprint" store.

As I mentioned in my earlier post, when it comes to any hardware/software or warranty issues down the road, I think it's better dealing with Sprint directly.

I don't work for Sprint, I've had Sprint service for 8 years.
 
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ancient_dragon

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Yeah, there definitely is no Samsung Moment 2 in that listing. That doesn't mean it won't happen, but its not in that listing, eventhough underneath they mention it, its clearly not in the photo. As for the HDTV version of it, if it will exist and come out, that wouldn't be a big plus for me anyways, although I can see why they would want to sell through inventory before releasing it.
 

Jerry Hildenbrand

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I think some outside of the box thinking needs done about the DTV tuner.

The moment already has the best media capabilities of any Android phone, almost on par with an Archos mini tablet.

It's been found out that Android has USB host capability, even though nothing uses it YET.

DTV tuner + USB Host + your Laptop or net book = Digital TV on the go, with a great Divx player built in.

If Sprint and Samsung aren't considering this they need to hire me :D
 

c3PreO

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I'm with you on all the features plus HDTV but my only beef is when you add HDTV, its DEFINATELY gonna be a battery sapper. The Moment as we all know isn't exactly a battery misner. The battery is probably its biggest negative. But as long you know how to turn off subsystems to conserve battery, you should be OK.

It would help though if Samsung improves its battery draw from the screen, which needs to be on all the time to interact with the phone and simple built in apps to shut down systems like push email & MMS, GPS, notifications etc. (systems that require the phones transmitter) Apps and menus are available, but for the novices, icons out of the box would be the easiest way to conserve power.
 

Droid_Moment

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Yeah, I've noticed that before this whole competing thing, best buy carried all major 4 mobile companies, even though at the mall there were at about 3 Tmobile Kiosks + 1 store, 3 Verizon Kiosks - 1 store, 2-ATT Kiosks and 1 store, and 3 Sprint Kiosks and 1 store.

Yeah I've counted them lol the one nearest to me is just a 3rd party store, not a company owned one, so I had to drive an extra 20 minutes, + the 30 minutes I had already driven to get to this store for my Tour issues.
 

Jo_795

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The Sprint Roadmap photo does not list the SPH-M910, but somewhere, someone got the asumption that the Moment 2 aka M910 is forthcoming.

I think the photos like the Moment with DTV and others with no model reference are presumed to be the next in line and a numerical progression is speculated (M900 --> M910).
I

who ever made this assumption is retarded because these sites with creditable *sources* cant even edit their own posting. and by the time the Moment with DTV comes out will be by fall its still in the very BETA .. even they stated that DTV so the moment will live for at least 1 yr
 

c3PreO

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who ever made this assumption is retarded because these sites with creditable *sources* cant even edit their own posting. and by the time the Moment with DTV comes out will be by fall its still in the very BETA .. even they stated that DTV so the moment will live for at least 1 yr

Apparently the internet is full of mention of the Moment 2 aka SPH-M910 but there are no photos or details. I don't know who or where the first mention of M910 came from.

Like I mentioned earlier...one thing is for sure, the Samsung Moment SPH-M900 as we know it today is sure to be replaced. And Sprint's lowering of their offical price to $99 bucks and Best Buy is closing it out should indicate something is going on.

For those of you who are looking to join Sprint and are OK with the specs/performance of the Moment, now is a great time to pick one up for only $99 bucks!!

At Sprint, $99 is the same price as the Samsung Instinct S30, Blackberry Curves, Motorola i365, LG Lotus Elite even the Palm Pixi....!! Which would you rather have??? The Moment would run circles around any of them!!
 

Jo_795

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Apparently the internet is full of mention of the Moment 2 aka SPH-M910 but there are no photos or details. I don't know who or where the first mention of M910 came from.

Like I mentioned earlier...one thing is for sure, the Samsung Moment SPH-M900 as we know it today is sure to be replaced. And Sprint's lowering of their offical price to $99 bucks and Best Buy is closing it out should indicate something is going on.

For those of you who are looking to join Sprint and are OK with the specs/performance of the Moment, now is a great time to pick one up for only $99 bucks!!

At Sprint, $99 is the same price as the Samsung Instinct S30, Blackberry Curves, Motorola i365, LG Lotus Elite even the Palm Pixi....!! Which would you rather have??? The Moment would run circles around any of them!!

i forgot exactly who posted it first but i think it was engadget.... and the only mention that ive seen is the same inventory picture with M810 PInk... the only thing we have real heard as a fact is the moment being chosen to have DTV