Does Samsung Galaxy have similar support as Apple iPhone 800 #, MYAPPLE with remote login capability

[wxmangrosshans]

Does SAMSUNG have support for the Galaxy phones where you can call an 800 number and they can remotely view your phone screen with permission and help troubleshoot issues?

I ask because Apple can do this with the iPhone, dial an 800 MYAPPLE number, reach a real person within a couple minutes, they quickly can login/access/view your phone screen, and can disable the session when you enter passwords, etc. The troubleshooting experience I had on my work iPhone was great.

Does anyone know if Samsung offer something similar? I'm having issues with my S5 Active, and I've previously had a S3 and Captivate. My S5 is very slow. So I'm considering switching to a Pixel or Android One phone. Suggestions appreciated as well. Thanks.

 

[Rukbat]

1 - they wouldn't on an out of warranty S5.

2 - Google does, for the Pixel line. (I know - they've been in my phone for a week trying to find a bug in Pie.)

 

[Hermes Hidayat]

hmmm...S5 in S9 section -_-

 

[pauljjr]

Verizon just did a remote access with my permission for my S9.

 

[B. Diddy]

I moved this from the S9 forum to the S5 Active forum.

Have you tried here? https://forums.androidcentral.com/e...om%2Fus%2Fsupport%2Fcontact%2F&token=3O3rtSu4