Droid Bionic multiple issues

[mbrenholtz]

Hi Everyone!

I bought the Motorola Droid Bionic the moment it was released. I started having problems with it right away. The first being what many have complained about...issues with the 3G/4G going in and out and no data connection and stuff without reboot and toggling the airplane mode on and off. I still have this problem now!

Another issue is the phone often reboots without warning or reason. I will be doing something and next thing I know the Droid screen is up and it is starting over. This is annoying, especially when you lose something you were in the middle of working on and it is not there after the phone is back on.

A major issue for me is CONSTANT camera freezes. Also when I try to open the camera, it freezes on a black screen. And once it is open, it lags or doesn't work right. I try rebooting but there still is an issue. And I also have other applications and things freeze up a lot.

I want to know if anyone else has these issues and a solution? I contacted Verizon a few weeks after getting the phone and they told me there would be an update/fix coming out but I have yet to see it. I did not spend all this money on this phone to not be able to use it properly. My original Droid lasted two years (and was still working fine when I updated) and it got better phone service in my house that the Bionic does. That is ridiculous!

Help please. I am wishing I would have waited to do my upgrade because I really think my original Droid worked better than this phone. All the bells and whistles on the new phone mean nothing without data connectivity. And it sucks to drop calls when I never used to drop any.

Michelle :-\

 

[SeigaGen]

Hi Michelle,

I had the same exact issues that you have. It could possibly be hardware related like mine was diagnosed. Please refer to below. But in short, take your phone to an actual Verizon Store, not an authorized reseller store, and have them look at the phone. They should issue you a replacement phone via Fed Ex.

Thanks.

I bought my Bionic sometime in late September through my corporation. First few days I noticed that there were random restarts on the phone. I wasn't sure why, so I decided to hit up the forums and see if anyone else was having an issue. I found a few people stating something simlar to mine and some have returned their phone or exchanged, and some waited it out to see if an update would fix it. I figured I should wait and see.

After about a week owning the phone, the restarts stopped. So I thought, it must have been some weird glitch. Didn't think much of it. Keep in mind, I kept the phone unrooted and on stock. About a month into owning the phone, the restarts starting happening again. But this time more frequently. Almost once an hour to the point it kept restarting after a reboot. So I restored the phone and it worked for a short period. Then my phone would restart at the most random moments of typing. When I type a text message or an email on the phone, the keyboard locks up, then goes into the Dual Core screen and reboot.

At this point, I called Verizon. They informed me that an update is coming on its way... Then they asked if I have the standard dock and/or the Car dock navigation. I said yes to both. They stated that this was a known issue and that the OTA update would fix it. So I was furious with the response since this is a business phone. But they weren't willing to send a replacement for me. For shame Big Red!!!! But you do redeem yourselves later on in the story.

I then read that there was a leaked 5.7 update. So I thought to myself, "ok, let's give it a try." I downloaded the update and installed it and it seemed to work fine..... for about a week. After that, it started restarting again. So if Verizon wasn't willing to give me a new phone, might as well root it and find out if I can freeze some apps and see if that is what is causing the issue. That worked for about a couple of days, then the restarts once again.

About 7 days ago, I restored my phone to factory, removed root, etc. I showed the VZ rep at the Verizon store. He asked me the standard questions... Is the phone rooted? etc. I answered that it was stock. He then tested the phone out and luckily for me, it restarted for him! Thankfully, he issued out a replacement order for me. I received the phone about 2 days ago, and so far so good. I have a few app crashes here and there, but who doesn't really.

Lesson learned. Don't bother with Verizon over the phone. They do everything via a procedure method. Take it to an actual Verizon Store, not a reseller store. Let them perform tests and have them issue out your phone. There's something about a comfort level you get when you go into the store vs. having to try to process something over the phone that just makes things infinitely easier on your life. So thank you VZ!!!!