Hi,
I normally use an iPhone but I temporarily have a Verizon Droid Incredible for international use. I'm not sure if it's new or refurbished, but I've been using it with no problems for about 8 days. It has been on me the whole time so I know it has not gotten wet or had any other physical damage done to it. I also know that when it stopped working it was nowhere near being dead and had half a battery bar when I last checked. I have been keeping it well charged this entire time.
Now, I was holding it in my pocket earlier today, and I took it out to take a photo, but when I went to click on the camera icon, it just powered off for no reason. Ever since then, I can't get it to do anything but go to the boot screen (where it vibrates and says HTC, then it turns off, then it boots again after a few seconds). I am able to get to the reboot/reset screen, but I've clicked on all of the options I think, and they all lead to the same result of the boot loop.
I read that it can help to put the phone in the freezer for 10 minutes, which I did, and it is still doing the same thing.
I also read about the 'sticky power key' thing, but I don't think it's that because when I take out the battery it doesn't automatically boot. It only does when I hold down the power key, but then it just gets into a loop and that's it. [-edit- Never mind, it is doing it automatically when I take the battery out and put it back in. I can't take it apart or anything though, as I don't have a screwdriver and I also don't think it would be a good idea since I don't know what I'm doing and it's a loan phone.]
I've also taken out everything - SIM card, microSD card, etc. It doesn't change anything.
This is really important because I'm in a different country and this is all I have to contact people and to navigate, etc. Also, because it's a loan phone, I'll have to pay over $300 if I don't return it in good condition, and I'm afraid they are going to blame me if it's not working, even though I KNOW I didn't do ANYTHING to break it. How can the phone just become completely useless out of nowhere? I don't get it.
Is there ANYTHING else I can try? Go easy on me because I don't know much about phones, especially these kinds. Thanks.
I normally use an iPhone but I temporarily have a Verizon Droid Incredible for international use. I'm not sure if it's new or refurbished, but I've been using it with no problems for about 8 days. It has been on me the whole time so I know it has not gotten wet or had any other physical damage done to it. I also know that when it stopped working it was nowhere near being dead and had half a battery bar when I last checked. I have been keeping it well charged this entire time.
Now, I was holding it in my pocket earlier today, and I took it out to take a photo, but when I went to click on the camera icon, it just powered off for no reason. Ever since then, I can't get it to do anything but go to the boot screen (where it vibrates and says HTC, then it turns off, then it boots again after a few seconds). I am able to get to the reboot/reset screen, but I've clicked on all of the options I think, and they all lead to the same result of the boot loop.
I read that it can help to put the phone in the freezer for 10 minutes, which I did, and it is still doing the same thing.
I also read about the 'sticky power key' thing, but I don't think it's that because when I take out the battery it doesn't automatically boot. It only does when I hold down the power key, but then it just gets into a loop and that's it. [-edit- Never mind, it is doing it automatically when I take the battery out and put it back in. I can't take it apart or anything though, as I don't have a screwdriver and I also don't think it would be a good idea since I don't know what I'm doing and it's a loan phone.]
I've also taken out everything - SIM card, microSD card, etc. It doesn't change anything.
This is really important because I'm in a different country and this is all I have to contact people and to navigate, etc. Also, because it's a loan phone, I'll have to pay over $300 if I don't return it in good condition, and I'm afraid they are going to blame me if it's not working, even though I KNOW I didn't do ANYTHING to break it. How can the phone just become completely useless out of nowhere? I don't get it.
Is there ANYTHING else I can try? Go easy on me because I don't know much about phones, especially these kinds. Thanks.
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