Droid Turbo 2 Losing Data Connection

[Android Central Question]

Unfortunately a few weeks ago I had a tragic incident where the screen on my trusty 2 1/2 year old Droid Turbo's screen was cracked.

I ordered a refurbished Droid Turbo 2 on Ebay to replace it.

Close to home, where data signal never really used to be a problem, the Turbo 2 will lose connection (even though it shows a strong 4G signal). A reboot will fix the problem momentarily, but as soon as I go to a new area, it drops out again.

I'm going to try reinserting the SIM, but the few posts I've read say that it's a hardware problem with the SIM connection. Is this correct?

Anything else I can try before sending this phone back?

 

[Rukbat]

It could be a hardware connection problem with the SIM, but tapping the phone on a table (just hold it vertically and tap the bottom on a table about an inch or less below it) would cause the same problem if that was it. Just being somewhere else has nothing to do with a bad SIM connection. (You could try turning the phone off, removing the SIM, carefully wiping the contacts with a clean microfiber cloth (just one wipe), reinserting it, and turning the phone back on. (But it sounds more like an internal problem. You wouldn't have a strong 4G signal with a disconnected SIM card.)